Staff Technical Program Manager – Infrastructure

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee cross-functional development from initial concept through to delivery, enhancing the delivery lifecycle across various organizational teams.

• Align and influence stakeholders in Software Engineering, Machine Learning, Data Science, Product, and Finance regarding roadmap planning and the execution of extensive infrastructure programs.

• Proactively identify technical risks, map complex interdependencies, resolve uncertainties, and remove obstacles.

• Provide data-driven updates to senior leadership regarding program status, milestones, risks, and change control measures.

• Design and refine organizational processes to boost delivery speed, efficiency, and engineering best practices.

• Collaborate with engineering teams to operationalize and enhance company-wide availability standards (SLAs/SLOs).

• Conduct thorough post-incident root-cause analyses to maximize uptime and minimize Mean Time to Recovery (MTTR).

• Implement automated monitoring of cloud expenditure and spearhead initiatives for infrastructure cost efficiency.

• Empower engineering teams to take ownership of and optimize their infrastructure expenditure.

• Mentor and nurture talent within the program management domain.

• Bridge the gap between high-level business requirements and intricate architectural decisions.

⛳️ Requirements

• A minimum of 7 years of technical program management experience with a focus on cloud infrastructure, reliability, or platform engineering at scale.

• Demonstrated success in overseeing large, multi-team software initiatives across globally distributed organizations and various time zones.

• Strong technical expertise with experience in facilitating discussions and contributing to design choices related to back-end architectural systems and platform ecosystem scalability.

• Outstanding written and verbal communication abilities to convey complex technical information to both technical and non-technical audiences.

• Capability to influence teams without formal authority, manage conflicting priorities, and navigate ambiguity in a dynamic environment.

• Previous experience as a Software Developer (SWE/SDE), Site Reliability Engineer (SRE), or DevOps Engineer is preferred.

• In-depth knowledge of infrastructure-as-code, global telemetry/monitoring tools, and distributed database scaling is advantageous.

• Experience in leading large-scale migrations and decoupling efforts from monolithic backend databases and codebases is preferred.

• Familiarity with leveraging AI technologies or automated tools within engineering workflows to enhance developer efficiency and lifecycle tracking is a plus.

• Strong product insight to advocate for platform infrastructure initiatives and translate technical successes into business value is preferred.

• Candidates must reside and work remotely from within the United States.

• Proficiency in the English language is required.

🏝️ Benefits

• A selection of medical, dental, and vision plans.

• Company-funded life and disability insurance.

• Company-sponsored mental health benefits.

• 401(k) plan with both pre-tax and Roth options.

• Health Savings Account (HSA) with monthly contributions from the company.

• Paid parental leave for both birthing and non-birthing parents.

• Support for fertility and family-forming needs.

• Unlimited vacation policy.

• Paid leave options.

• 10 paid company holidays.

• Free use of Lime vehicles in participating cities.

• Monthly phone allowance.

• Dedicated days for learning and development.

• Access to One Medical, Wellhub, and Headspace.

• Opportunities for discretionary annual performance bonuses.

• Equity options.