Technical Program Manager – Loyalty

This is a fully remote position, open to applicants in Kazakhstan, +2 more countries.

📋 Description

• Lead the implementation of Salmon's Loyalty & Engagement platform, which includes its rules engine, ledger, event pipeline, and customer-facing mobile and web applications.

• Take charge of the in-house loyalty service and oversee the team assembled from the ground up.

• Collaborate with the Platform Owner to co-manage the roadmap, working alongside backend and frontend engineering, QA, Product Owners, system owners, legal/compliance, and marketing.

• Transform unclear initiative scopes into a structured delivery plan while maintaining the critical path.

• Decompose the initiative into a delivery plan that encompasses the gateway, ledger, event flows, and frontends, while mapping dependencies.

• Establish functional requirements, acceptance criteria, and test cases for earning, burning, tiering, challenges, and reward delivery.

• Design and implement campaign and reward setup workflows, ensuring compliance through configuration, pre-checks, reviews, and go-live processes.

• Collaborate with engineering and QA to guarantee the accuracy of the loyalty ledger, cross-service integrations, analytics event contracts, reconciliation, idempotency, and data quality.

• Manage dependencies and risks, align stakeholders on timelines and priorities, and highlight trade-offs.

• Oversee delivery and platform health metrics, including time-to-launch, reliability of point and reward flows, pre-launch check coverage, and data quality.

⛳️ Requirements

• A minimum of 3 years of experience as a Technical Program Manager or Systems Analyst.

• Practical experience with web and/or mobile products.

• Background in FinTech or MarTech is advantageous.

• Familiarity with platforms that integrate backend services and customer-facing frontends, such as loyalty, payments, CRM, or analytics.

• Strong structural and technical reasoning abilities.

• Capability to dissect ambiguous problems, interpret specifications, pose engineering questions, and evaluate trade-offs across APIs, data contracts, and integrations.

• Comfort in working with balances or ledgers, including accuracy, edge cases, and reconciliation.

• Excellent communication skills in English.

🏝️ Benefits

• Genuine ownership from day one.

• Open lines of communication.

• The chance to collaborate with a team that possesses extensive local knowledge and experience in scaling regulated financial enterprises.

• Opportunity to influence how millions of individuals access and manage their finances.