Technical Program Manager – Integrations

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Take ownership of the product strategy and roadmap for Heidi’s integration platform, encompassing the framework, marketplace, and EMR/non-EMR connectors.

• Determine which integrations to develop, enhance, or phase out while considering customer needs, regional priorities, and engineering costs.

• Act as the central integration layer for all of Heidi’s product offerings.

• Oversee the Integration Marketplace experience across Scribe and Evidence.

• Lead the migration of connectors to the new integration framework.

• Convert EMR interoperability challenges into actionable product specifications.

• Establish standards for integration quality, reliability, error management, confirmations, latency, and recovery processes.

• Coordinate with regional teams in the US, UK, and APAC to create a unified platform roadmap.

• Collaborate with EHR partners, integration engines, and platform teams to address API modifications and certification needs.

• Transform recurring feedback from the field into platform capabilities instead of one-off solutions.

• Broaden integrations to include document repositories, clinical and pharmaceutical references, scheduling systems, and secure messaging tools.

• Observe customer workflows, identify integration issues, create PRDs, and make informed decisions about building versus configuring solutions.

⛳️ Requirements

• BA/BS in a technical or analytical discipline such as Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related area.

• Over 4 years of experience in product, integration, or technical roles.

• Proficient with SMART on FHIR, HL7 v2 including ADT, ORM, and ORU, as well as FHIR resources and OAuth flows for clinical applications.

• Experience in delivering platform or framework products that evolve into configurable modules for future customers.

• Capable of making decisions regarding building versus configuring solutions.

• Skilled in maintaining a cohesive roadmap amidst competing regional interests.

• Ability to read integration logs and identify issues related to models, frameworks, and customer-specific configurations.

• Familiarity with AI tools such as Cursor or Claude Code, along with work samples to showcase their application.

• Knowledgeable in LLM concepts and systems, including prompting, fine-tuning, embeddings, retrieval, and evaluation.

• Competent in translating LLM concepts into dependable user-facing products.

• Holds strong opinions that are open to discussion.

• Results-driven and capable of functioning independently without extensive support systems.

🏝️ Benefits

• $1,000 annual budget for learning and development.

• $150 per month for health and wellness expenses.

• $500 budget for home office setup.

• 26 weeks of paid primary parental leave.

• 18 weeks of paid secondary parental leave.

• Fertility assistance up to $10,000.

• Four weeks of remote work flexibility each year.

• Significant equity opportunities.

• Emphasis on sustainable performance and mental health.

• Flexible work schedule; employees can set their own hours.