Technical Program Manager, Facility Operations

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Take ownership of the complete lifecycle of the Operations Training Program, which includes needs assessment, curriculum design, delivery, evaluation, and ongoing improvement.

• Develop and maintain training curricula and competency frameworks tailored for all operations roles such as Critical Facilities Technician (CFT), Data Center Operations Engineer (DCOE), Shift Lead, and Facilities Management.

• Transform vendor manuals, OEM documentation, SOPs, MOPs, EOPs, and engineering specifications into structured and engaging training materials, which encompass instructor-led courses, hands-on lab exercises, scenario-based simulations, job aids, and e-learning modules.

• Collaborate closely with the Technical Writer to ensure that the procedure documentation aligns with the training materials, ensuring consistency between what is written and what is taught.

• Create and oversee a comprehensive onboarding program for new hires that includes site orientation, systems familiarization, safety fundamentals, and progressive task qualification leading to independent work authorization.

• Implement and manage a Training Management System (TMS) or Learning Management System (LMS) to monitor training completion, qualification status, certification expiration, and compliance across the operations team.

• Develop and enforce a formal qualification and sign-off program to ensure that technicians are evaluated and authorized before undertaking unsupervised work on any critical systems.

• Manage all recurring and mandatory training requirements, including NFPA 70E/Arc Flash, LOTO, emergency response, first aid/CPR, and annual recertifications for equipment.

• Design and lead emergency response drills and tabletop exercises that simulate critical events such as loss of utility power, UPS bypass, generator transfer failure, and cooling system alarms.

• Continuously evaluate workforce competency through structured observations, skills assessments, audit findings, and incident reviews, and develop targeted remediation training as necessary.

• Establish and maintain relationships with equipment vendors and industry training providers (e.g., Vertiv, Schneider Electric, Eaton, Cummins, Trane, Uptime Institute) to utilize external training resources, factory training opportunities, and industry certifications.

• Track and report training KPIs to leadership, including training completion rates, qualification coverage, time-to-competency for new hires, certification compliance, and training-related incident reduction trends.

• Oversee the governance of the site's Planned Maintenance (PM) program, ensuring that all tasks are scheduled, executed, and closed in the CMMS in a timely manner and in compliance with OEM recommendations and site standards.

• Supervise the MOP, EOP, and AOP programs, ensuring that critical maintenance events are properly planned, peer-reviewed, approved, and executed, while serving as a quality control gate for procedural accuracy and completeness.

• Lead the change management process for infrastructure modifications, including risk assessments, cross-functional review, execution oversight, and updates to documentation and training post-work.

• Monitor and report operational program metrics such as PM completion rates, corrective work order backlog, MTTR, and audit findings; escalate risks to leadership as necessary.

• Lead or support root cause analysis (RCA) and after-action reviews (AARs) following incidents or near-misses, identifying training gaps revealed by these events and translating findings into updated training content.

• Ensure that operational documentation, competency records, and training evidence are up-to-date and ready for internal and external audits (Uptime Institute, ISO, customer audits).

⛳️ Requirements

• A Bachelor's degree in Facilities Management, Electrical or Mechanical Engineering Technology, Organizational Development, Instructional Design, or a related field — OR an equivalent combination of education and relevant experience.

• A minimum of 7 years of experience in critical facilities or data center operations, with at least 3 years in a training management, workforce development, or operations leadership role.

• Extensive technical knowledge of data center critical infrastructure systems, including:

• - Power: Utility feeds, transformers, switchgear, generators, ATS/STS, UPS systems, PDUs, RPPs, and busway distribution.

• - Cooling: Chillers, cooling towers, CRACs/CRAHs, in-row cooling, CDUs (liquid cooling), and economizers.

• - Controls & Monitoring: BMS/BAS, DCIM, EPMS, SCADA, and environmental monitoring platforms.

• - Life Safety: Pre-action fire suppression, clean agent systems (FM-200/Novec 1230), fire alarm panels (NFPA 72), and emergency lighting.

• A proven history of building and managing operations training programs from inception, including curriculum development, LMS/TMS administration, and hands-on competency qualification frameworks.

• Strong familiarity with NFPA 70E, OSHA 29 CFR 1910 (General Industry), Uptime Institute Tier Operational Sustainability standards, and ASHRAE thermal guidelines.

• Experience with MOP/EOP/AOP development and governance in a Tier III or Tier IV data center environment.

• Proficiency with CMMS platforms (Maximo, SAP PM, ServiceNow, or equivalent) and the Microsoft Office Suite.

• Exceptional communication, facilitation, and people development abilities — equally adept in a classroom, on the data center floor, and in front of senior leadership.

🏝️ Benefits

• Competitive total compensation package (salary + equity)

• Retirement or pension plan, consistent with local standards

• Health, dental, and vision insurance

• Generous PTO policy, aligned with local norms