Technical Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the effective technical integration of Suki with prominent health system clients

• Cultivate and sustain strong connections with essential client stakeholders

• Ensure that Suki’s integration excels in achieving key success metrics

• Enhance on-time delivery and address technical issues alongside Suki colleagues

• Guide technical stakeholders through the integration process with EMR systems

• Accountable for testing the integration and approving each phase of the integration

• Develop and update both internal and external documentation outlining integration requirements

• Partner with the Customer Success team to clarify expectations for clients regarding technical resources

• Collaborate closely with Engineering to address technical challenges

• Educate Suki team members on best practices, requirements, and unique aspects of integration

⛳️ Requirements

• Over 8 years of experience in enterprise customer-facing roles within healthcare SaaS

• At least 5 years of experience in technical program or project management

• Technical knowledge of software development kits (SDKs), cloud services, EMR integration, and SaaS solutions

• In-depth understanding of APIs and healthcare data standards

• Outstanding communication, presentation, and conflict resolution abilities

• Capacity to think critically, prioritize tasks effectively, and communicate promptly

• Innovative problem-solving capabilities

• Strong clinical background with knowledge of medical documentation and clinical workflows

• Proficient in Google Suite and JIRA

🏝️ Benefits

• Health insurance

• 401(k)

• Paid time off

• Flexible work arrangements