Technical Program Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take charge of the comprehensive planning and execution of intricate, multi-team programs, encompassing scope, milestones, dependencies, and success criteria.

• Foster cross-functional collaboration among customers, product, engineering, operations, and customer success teams.

• Recognize, monitor, and proactively address program risks and blockers, escalating issues as necessary.

• Create and uphold timelines, status reports, RAID logs, and documentation of decisions.

• Conduct kick-off meetings, planning sessions, and executive presentations.

• Collaborate with product and technical leaders to formulate delivery plans, identify capacity limitations, and evaluate shifts in scope or priorities.

• Develop and refine program management frameworks, tools, and methodologies across PMO and Business Operations.

• Assist with change management initiatives and monitor adoption metrics.

• Participate in the ongoing improvement of Care Lumen’s program-level planning, execution, and evaluation processes.

⛳️ Requirements

• 4–10 years of experience in a Technical Program Manager, Senior Project Manager, or similar position.

• Strong technical understanding, including awareness of architectural trade-offs and technical limitations.

• Demonstrated capability to achieve alignment and deliver results across various teams without direct management authority.

• Experience in creating and managing timelines, dependency maps, RAID logs, status reports, and governance frameworks.

• Exceptional communication skills tailored for both technical and executive audiences.

• High proficiency in tools such as Jira, Smartsheets, Confluence, Notion, or comparable platforms.

• Comfortable functioning in dynamic, fast-paced environments with ambiguity.

• Bachelor’s degree in a relevant discipline (Computer Science, Engineering, Business, Operations, or equivalent professional experience).

• Availability to work during EST hours.

• Willingness to travel up to 15% of the time.

• Preferred: experience in SaaS, health-tech, healthcare services, healthcare technology, digital health, managed care, health plan/payer/clinical operations markets, Agile/Scrum/SAFe methodologies, or within high-growth/startup settings.

🏝️ Benefits

• Remote-first work environment with a company-provided computer.

• Average of thirteen paid holidays each year.

• Comprehensive medical, dental, and vision insurance with various coverage options.

• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care accounts.

• Short-term and long-term disability coverage.

• Life and accidental death insurance.

• Discounted voluntary benefits, including additional life insurance.

• Employee Assistance Program available.

• Paid Parental Leave policy.

• Flexible vacation time.

• 401(k) plan with employer matching and immediate vesting.

• Opportunity to earn a 5% bonus.

• Background screening conducted with consent.