Technical Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the successful execution of enterprise customer implementations from onboarding to launch.

• Act as the primary customer-facing representative throughout the implementation process.

• Oversee project schedules, risks, dependencies, and deliverables.

• Conduct project meetings and provide updates to stakeholders.

• Collaborate across departments, including Engineering, Product, Delivery, Sales, and Support teams.

• Assist in contract evaluations and change orders when the implementation scope changes.

• Represent the onboarding team during customer presentations and sales activities as necessary.

• Lead the design and implementation of solutions for enterprise utility customers.

• Work closely with customer engineering teams on data integrations, APIs, and system architecture.

• Convert customer needs into scalable technical solutions.

• Guide the analysis of requirements, planning for integration, and execution of implementation.

• Detect product deficiencies and partner with Product teams on enhancements.

• Create technical documentation detailing architecture, integrations, and deployment strategies.

• Collaborate with engineering teams to troubleshoot and resolve technical challenges.

• Cultivate deep knowledge of the utility and energy sectors.

• Ensure customers derive measurable value from the platform.

• Recognize opportunities for future growth within customer accounts.

• Occasionally visit Bidgely headquarters in Los Altos, CA.

⛳️ Requirements

• 5–7 years of experience managing software implementation or integration programs in a technology organization.

• Background in delivering complex enterprise implementations for high-touch clients.

• Demonstrated experience as the primary point of contact for enterprise customers.

• Experience working with globally distributed teams and offshore engineering resources.

• Strong expertise in designing and executing cloud-based B2B implementations.

• Proficient in managing project plans, risks, and deliverables using tools like Jira, Smartsheets, or similar platforms.

• Excellent analytical and problem-solving abilities.

• Outstanding written and verbal communication skills.

• Strong time management capabilities and the ability to handle multiple concurrent projects.

• Customer-centric mindset with exceptional relationship-building skills.

• Comfortable collaborating with international teams.

🏝️ Benefits

• Offers Equity

• Offers Bonus