Technical Product Support Specialist – Safety

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assist customers over the phone in choosing the appropriate product.

• Deliver post-sales support to ensure customer satisfaction.

• Address inquiries related to product applications and troubleshooting for a wide array of Grainger products.

• Engage with external customers, including end-users, maintenance technicians, and contractors.

• Interact with internal customers, such as parts and sourcing specialists, sales personnel, and store team members.

• Offer technical product support via telephone while utilizing various computer programs and applications concurrently.

• Identify solutions and keep records of customer interactions.

• Navigate websites, perform web searches, and look up products using the Grainger online catalog.

• Adhere to established processes and published schedules during peak customer demand.

• Leverage industry experience, formal vendor training, and on-the-job education to uphold technical knowledge.

• Collect and relay product feedback to product teams based on interactions with customers and field teams.

• Report directly to the Manager, TPS Customer Experience.

⛳️ Requirements

• Minimum of 7 years of relevant job experience or hands-on field experience in Occupational Safety and Health, Chemistry, Biology, Environmental Studies, Industrial Hygiene, or Safety Engineering.

• Knowledge of OSHA regulations is essential.

• Familiarity with regulatory organizations such as NIOSH, MSHA, NFPA, and ANSI.

• Proficient in computer usage.

• Capability to navigate multiple applications simultaneously using various screens or dual monitors.

🏝️ Benefits

• Medical, dental, vision, and life insurance plans available from day one.

• Six complimentary therapy sessions each year with a licensed therapist.

• Eighteen paid time off (PTO) days annually for full-time employees.

• Six company holidays each year.

• 6% company contribution to a 401(k) Retirement Savings Plan per pay period, without requiring employee contributions.

• Employee discounts available.

• Tuition reimbursement offered.

• Student loan refinancing assistance.

• Complimentary access to financial counseling, education, and tools.

• Maternity support programs provided.

• Nursing benefits available.

• Up to 14 weeks of paid leave for birth parents.

• Up to 4 weeks of paid leave for non-birth parents.

• Option for remote work from home.