Technical Product Support Specialist – Material Handling, Cleaning and Security

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assist customers via telephone by helping them select the appropriate product.

• Provide support after sales have been completed.

• Address questions related to product applications and troubleshooting for a wide array of Grainger products.

• Engage with external customers, including end-users, maintenance technicians, and contractors.

• Interact with internal customers, including parts and sourcing specialists, sales staff, and branch team members.

• Offer technical product support over the phone while utilizing multiple computer programs and applications concurrently.

• Recognize solutions and document conversations with customers.

• Navigate websites, perform web searches, and look up products using the Grainger online catalog.

• Adhere to established processes and published schedules, especially during peak customer needs.

• Utilize industry experience, formal vendor training, and on-the-job learning to uphold technical expertise.

• Collect and relay product feedback to product teams based on interactions with customers and field team members.

⛳️ Requirements

• A minimum of 7 years of relevant work experience or practical field experience in the application, installation, maintenance, troubleshooting, and repair of material handling, cleaning, and security products, systems, and equipment.

• Familiarity with Industrial Controls and Automation.

• Competence in computer usage.

• Capability to navigate multiple applications simultaneously using various screens or dual monitors.

• Availability to work Monday through Friday, from 10:30 am to 7:00 pm CST.

🏝️ Benefits

• Medical, dental, vision, and life insurance plans with coverage beginning on the first day of employment.

• Six complimentary sessions each year with a licensed therapist.

• Eighteen paid time off (PTO) days annually for full-time employees.

• Six company holidays each year.

• A 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.

• Employee discounts.

• Tuition reimbursement.

• Student loan refinancing options.

• Free access to financial counseling, education, and resources.

• Maternity support programs.

• Nursing benefits.

• Up to 14 weeks of paid leave for birth parents.

• Up to 4 weeks of paid leave for non-birth parents.

• Possibility of remote work location.