Technical Product Support Specialist – Electrical

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assist customers via phone in selecting the appropriate product.

• Provide support after sales have been completed.

• Respond to inquiries regarding product applications and troubleshooting for a wide variety of Grainger products.

• Engage with external customers, including end-users, maintenance technicians, and contractors.

• Interact with internal customers, such as parts and sourcing specialists, sales teams, and store personnel.

• Offer technical product assistance over the phone while managing multiple computer programs and applications at once.

• Identify solutions and document discussions with customers.

• Navigate websites, perform web searches, and look up products using the Grainger online catalog.

• Leverage industry-related experience, formal vendor training, and on-the-job learning to gain and uphold technical knowledge of Grainger products.

• Collect and relay product feedback to product teams based on customer interactions and input from field team members.

⛳️ Requirements

• Over 5 years of relevant work experience or practical field experience.

• Proficiency in the installation, maintenance, troubleshooting, and repair of electrical and lighting systems, wiring, and controls.

• Electrical background is essential; lighting systems training will be provided as necessary.

• Familiarity with Industrial Controls and Automation.

• Competency in using computers.

• Ability to manage various applications concurrently across multiple screens or dual monitors.

🏝️ Benefits

• Comprehensive medical, dental, vision, and life insurance plans with coverage beginning on the first day of employment.

• Six complimentary therapy sessions annually with a licensed therapist.

• Eighteen paid time off (PTO) days each year for full-time employees.

• Six company holidays each year.

• A 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no required employee contribution.

• Discounts for employees.

• Tuition reimbursement available.

• Options for student loan refinancing.

• Free access to financial counseling, education, and resources.

• Support programs for maternity.

• Benefits for nursing.

• Up to 14 weeks of paid leave for birth parents.

• Up to 4 weeks of paid leave for non-birth parents.

• Opportunity for remote work from home.

• Weekends are off.