Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Receive incoming calls from dentists, dental offices, and dental labs.

• Ensure a high level of customer satisfaction.

• Accurately input orders for merchandise and small equipment.

• Process credit card payments.

• Address customer inquiries.

• Handle and respond to inquiries, issues, and orders from both external and internal customers.

• Resolve customer service challenges and concerns.

• Respond to repair-related calls and manage repair estimates.

• Conduct follow-up communication with customers and manufacturers.

• Maintain organized repair files and databases.

• Process factory invoices for billing purposes.

• Address parts-order inquiries and resolve related issues.

• Schedule and coordinate Service Technicians.

• Resolve service-related challenges and concerns.

• Provide support to National/large Group Accounts and Sales Representatives.

⛳️ Requirements

• High School Diploma or GED.

• Applicants must be residents of Texas.

• Must live within 1 hour of Flower Mound, Texas (mandatory).

• Minimum Internet speed of 5mbps (5,000 kbps).

• Connection must be via Ethernet Cable (Wi-Fi is not acceptable).

• Avoid sharing bandwidth with other individuals during calls.

• Exceptional customer service skills.

• Experience with Customer Relationship Management (CRM) systems is a plus.

• Ability to communicate effectively and professionally.

• Strong computer and telephone skills.

• Attention to detail, cooperation, and reliability are essential.

🏝️ Benefits

• Medical, Dental, and Vision Benefits effective from Day 1.

• 401k Package available from Day 1.

• Paid Time Off Program.

• Profit Sharing Opportunities.

• Associate Discounts and Community Giveback Programs.

• College Tuition Savings Program.

• A caring family culture towards all associates.

• Recognized as a FORTUNE Great Place to Work.

• Opportunities to enhance Benco through Diversity and Inclusion Resource Groups.

• Equal opportunity and affirmative action employer.

• A culture that values diversity and inclusion.

• Opportunities for personal and professional growth and development.