Customer Care Specialist – P&C Licensed

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide timely, precise, and professional assistance in a dynamic call center setting.

• Address customer inquiries via phone, email, forms, chat, voicemail, and various other support channels.

• Respond to incoming customer care inquiries.

• Assist with fundamental policy modifications, billing and payment inquiries, documentation requests, and account assistance.

• Manage general claims inquiries, requests for claim status, initial loss notifications, and claims-related support.

• Work collaboratively with the Claims team to communicate, escalate, and resolve customer needs.

• Enhance customer satisfaction, policy servicing, account retention, first-contact resolution, and foster positive customer experiences.

• Accurately document customer interactions, actions taken, next steps, and follow-up actions.

• Monitor assigned queues and respond within the specified internal service-level expectations.

• Escalate complex, urgent, or sensitive matters to senior specialists, team leads, or management.

• Engage in product, system, process, and compliance training.

• Cultivate customer relationships by understanding their needs, providing guidance, and delivering clear solutions.

• Promote a positive, collaborative, service-oriented team atmosphere.

• Report system issues, access troubles, bugs, or workflow disruptions to Leads.

• Carry out additional tasks as assigned.

⛳️ Requirements

• Valid Property & Casualty Insurance License is required.

• A minimum of 2 years in insurance sales support or related insurance service roles.

• At least 3 years of experience in remote, call center, online service, or sales settings.

• Highly motivated and goal-driven.

• Strong time management and organizational capabilities.

• Punctual, dependable, and accountable.

• Outstanding interpersonal and client service skills.

• Detail-oriented with excellent organizational abilities.

• Capable of collaborating effectively with others and functioning as a team player.

• Ability to juggle multiple tasks in a fast-paced, changing environment.

• Proficient in MS Office and other relevant computer software.

• Excellent teamwork skills; self-motivated and eager to take initiative.

• Must be eligible to work in the United States without current or future visa sponsorship.

🏝️ Benefits

• Fully remote work opportunity.

• Health insurance provided through Aetna, with 100% of premiums covered.

• Dental and vision insurance through Guardian, with 100% of premiums covered.

• Basic life insurance with 100% of premiums paid.

• Flexible spending account (FSA) or health savings account (HSA) options.

• 401K plan featuring up to a 4% match and immediate vesting.

• Flexible PTO policy allowing up to 4 weeks within the first 12 months; typically up to 5 weeks per calendar year thereafter.

• 12 company-paid holidays each year.

• Annual stipend for continuing education.