Technical Product Support Engineer, Level 3

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Deliver expert-level hardware support for the existing base of Onto Innovation tools through the escalation process, whether via remote assistance or on-site at customer locations.

• Create and convey action plans and outcomes to both internal and external clients.

• Enhance support frameworks for current products by revising and developing documentation.

• Provide field feedback regarding quality concerns to design engineers.

• Offer on-the-job training to Field Service Engineers.

• Contribute Field Service insights to New Product Development during design evaluations and testing.

• Assist in the creation of documentation and qualification criteria for New Product Introduction.

• Occasionally perform field service tasks in the capacity of a Field Service Engineer.

• Maintain a stationary position for extended periods.

• Access serviceable areas within a cleanroom environment.

• Transport components or diagnostic equipment weighing up to 50 pounds within a cleanroom environment.

⛳️ Requirements

• Proficient in Microsoft Office applications.

• Familiar with PCs and possess a strong troubleshooting background.

• Willingness to travel both domestically and internationally.

• Current visa or entry permission for international travel is required.

• Ability to travel approximately 40% of the time.

• At least 5 years of experience in Field Support Service.

• Bachelor’s degree in engineering, Physics, or a related technical field.

• Exceptional verbal and written communication skills.

• Capability to remain in a stationary position for extended durations.

• Ability to access serviceable areas in a cleanroom setting.

• Ability to frequently move components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment.

• U.S. export licensing review may be required for applicants who are not U.S. Citizens, Permanent Residents, or other protected individuals under 8 U.S.C. 1324b(a)(3).

🏝️ Benefits

• Competitive salaries.

• Health coverage.

• Dental coverage.

• Vision coverage.

• Life insurance.

• Disability insurance.

• Paid Time Off (PTO).

• 401(k) plan with employer matching.

• Employee Stock Purchase Program (ESPP).

• Wellness initiatives.

• Access to cutting-edge tools.

• Annual bonus opportunities.

• Potential long-term incentives linked to both company and individual performance.

• A collaborative and inclusive culture.