Healthcare Integration Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver centralized technical assistance and support for healthcare facilities, vendors, developers, and integration partners utilizing deployed interoperability and integration services.

• Diagnose integration, connectivity, configuration, onboarding, and data-exchange issues, coordinating resolutions with engineering, onboarding, testing, and platform teams.

• Engage with system users, technical stakeholders, vendors, and partner organizations to identify issues, determine root causes, and provide or coordinate suitable technical solutions.

• Assist with EHR, HIE, FHIR, API, interface, and other healthcare integration services, including validation and testing to ensure issue resolution and system readiness.

• Maintain the technical knowledge base, troubleshooting protocols, support documentation, known-issue logs, and resolution guidance.

• Record defects, fixes, configuration modifications, and recurring support issues for operational reference and ongoing improvement.

• Facilitate training and user adoption initiatives.

• Undertake additional tasks and responsibilities as required to meet team goals and project success.

• Contribute to a significant federal government healthcare modernization project.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related discipline.

• Over 7 years of relevant professional experience.

• Extensive background in providing technical support and troubleshooting for complex software, systems, integration, or healthcare technology environments.

• Proficiency in troubleshooting healthcare interoperability technologies, including EHR, HIE, FHIR, APIs, interfaces, and data-exchange services.

• Strong expertise in root cause analysis, connectivity troubleshooting, configuration support, defect resolution, and validation testing.

• Excellent problem-solving and analytical capabilities, with the ability to investigate technical issues and communicate clear resolution steps.

• Outstanding communication and customer service skills, with the ability to assist both technical and non-technical stakeholders, vendors, and partner organizations.

• Experience with healthcare integration platforms, interface engines, APIs, FHIR services, or other interoperability technologies.

• Familiarity with knowledge base management, technical documentation, troubleshooting procedures, known-issue tracking, and operational support processes.

• Experience in supporting facility and vendor onboarding, technical training, user adoption, and remote technical assistance.

• Preferred experience with federal healthcare programs or working alongside government healthcare organizations.

• U.S. Citizenship is mandatory.

• All selected candidates must successfully undergo a background check.

• Capability to obtain and maintain a Government/Public Trust clearance, including necessary fingerprinting, when required for the position.

• Must reside within the continental United States.

• Sponsorship is not available.

🏝️ Benefits

• Medical/Dental/Vision coverage.

• 401k plan with Employer Match.

• Paid Time Off (PTO) plus Federal Holidays.

• Corporate Laptop provided.

• Opportunities for Training.

• Remote Work Opportunity.