IT Support Engineer

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Deliver advanced technical assistance for laptops, SaaS applications, and issues related to availability and identity.

• Oversee IT onboarding and offboarding processes, including device provisioning and access management.

• Develop systems and procedures that function efficiently without the need for repeated IT intervention.

• Administer hardware inventory, warranties, and refresh cycles utilizing MDM platforms such as Microsoft Intune and Jamf.

• Lead automation and scripting initiatives from conception to implementation.

• Enhance efficiency and consistency across systems and integrations.

• Manage and continuously refine secure access protocols using Microsoft Entra, Auth0, AWS VPN, and 1Password.

• Create and maintain operational playbooks and documentation for workflows and automations.

• Record work, incidents, and changes in Jira Service Management.

• Act as an escalation point for complex issues and document resolutions.

• Recognize recurring issue patterns and suggest process enhancements.

• Provide support for the core IT infrastructure serving a distributed workforce of approximately 230 individuals.

⛳️ Requirements

• A minimum of 6 years of IT experience, with at least 3 years in systems administration.

• Proficient in supporting both macOS and Windows operating systems.

• Practical administration experience with Microsoft 365 and Azure Active Directory/Microsoft Entra ID.

• Familiarity with collaboration tools such as Slack, Google Workspace, and Zoom.

• Understanding of IAM concepts including SSO, MFA, ZTNA, PAM/JIT, and IdP.

• Experience working with MDM platforms.

• Scripting proficiency in PowerShell, shell scripting, and/or Python.

• Exposure to ticketing systems and RPA tools.

• Knowledge of the ITIL framework.

• Proven history of delivering support that is well-received by users.

• Ability to work remotely on a daytime-focused schedule, with occasional after-hours support required.

• Must have authorization to work in New Zealand without restrictions or sponsorship requirements.

🏝️ Benefits

• Equity participation available for employees worldwide, with program specifics varying by location and employment structure.

• Competitive benefits aligned with local market standards and relevant country regulations for international employees.

• For eligible US employees: Health, Vision, Dental, and Life Insurance plans.

• For eligible US employees: Comprehensive 401k plan.

• For eligible US employees: Discretionary Time Off.

• Additional minor perks.

• Remote-first work environment.

• Daytime-focused working hours with occasional after-hours support.

• Access to modern tooling and opportunities for professional growth.