Technical Product Manager, Legal AI and Platforms

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take ownership of a multi-quarter roadmap for legal AI and platform projects encompassing Contract Management Pro, Legal Service Delivery, and interconnected systems.

• Strategically plan each quarter in epics and execute through iterative development, testing, and production releases.

• Create epics, user stories, technical spikes, acceptance criteria, and solution approach documentation.

• Prioritize the backlog by clearly outlining trade-offs.

• Lead discovery sessions with legal and business teams, translating opportunities into prioritized product requirements and measurable outcomes.

• Design and implement AI agents for legal tasks, which include advice and counsel recommendations, contract redlining, request intake and triage, and contract review.

• Determine how agents access knowledge, when human review occurs, and how feedback enhances their performance.

• Utilize out-of-the-box and Now Assist features primarily, creating custom solutions only when necessary.

• Develop prototypes to assess AI performance and secure stakeholder approval.

• Ensure that production solutions undergo engineering review and hardening.

• Establish evaluation criteria, test sets, and pass thresholds for AI functionalities.

• Conduct evaluations for models and vendors.

• Build and maintain value models, reporting the impact of AI to senior leadership on a monthly and quarterly basis.

• Set baselines and assess adoption, cycle time, quality, and actual productivity enhancements following launch.

• Collaborate with the Product organization to co-develop and validate enhancements for potential customer-facing releases.

• Incorporate feedback from the legal team into product roadmaps.

• Align stakeholders from Legal, Procurement, Compliance, Product, Engineering, and Digital Technology.

• Work collaboratively with business process managers and engineers within a shared delivery model.

⛳️ Requirements

• A minimum of 5 years in technical product management, including managing a multi-quarter roadmap.

• Experience with enterprise workflow platforms.

• Proven track record in launching generative or agentic AI features, covering LLM behavior, retrieval, and prompt design.

• Experience in defining evaluation methods for AI applications, assessing output quality, groundedness, task completion, and proper human review.

• Background in agile teams, crafting epics and user stories for engineering implementation.

• Strong skills in executive communication.

• Excellent stakeholder management across legal, business, and technical domains.

• Preferred: Experience with ServiceNow Contract Management Pro or Legal Service Delivery.

• Preferred: Familiarity with legal, contract, or procurement workflows.

• Preferred: Hands-on experience with Now Assist or ServiceNow AI Agents.

• Preferred: Experience with other contract lifecycle management or legal AI platforms.

• Preferred: Involvement in co-developing with a product organization or acting as a design partner for software products.

• Preferred: Experience with AI-native or prototype-first development.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.