Technical Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and document collaborative sessions with clinical, finance, operations, product, and technical stakeholders to gain insights into workflows, business rules, data requirements, and operational processes.

• Convert manual and system-supported workflows into clearly defined business and functional requirements.

• Create gap-analysis documentation that maps current-state processes and partner requirements to the capabilities of existing platforms.

• Categorize requirements into existing functionality, configuration, new development, operational workarounds, shared platform enhancements, or those that are out of scope.

• Ensure a consistent, traceable, and reusable backlog structure is maintained across various implementations.

• Analyze application logic, SQL, stored procedures, configuration parameters, integrations, and data flows to comprehend system behavior.

• Ascertain whether requirements can be fulfilled through configuration, existing functionalities, process modifications, or new development.

• Validate assumptions about platform behavior against technical evidence and differentiate confirmed behavior from inferred behavior.

• Identify inconsistencies among documented behavior, stakeholder expectations, configuration, and implemented logic.

• Trace business rules back to parameters, data elements, calculations, integrations, and system components.

• Differentiate between configurable and hardcoded behaviors and evaluate their impacts on future implementations.

• Draft business and functional requirements, user stories, acceptance criteria, assumptions, dependencies, open questions, and proposed workarounds.

• Maintain a clear distinction between business-facing requirements and technical implementation details.

• Ensure that acceptance criteria accurately reflect the agreed-upon solution approach.

• Maintain traceability from business needs through solution decisions and implementation development.

• Facilitate sessions for requirements, solutions, and reviews across business, clinical, product, engineering, data, and operational teams.

• Lead open questions towards resolution and update documentation to reflect confirmed decisions.

• Identify ambiguity, conflicting requirements, downstream impacts, and interdependencies before development begins.

• Prevent scope creep and the unintended conversion of implementation-specific requirements into platform-wide requirements.

• Assist in prioritization and decision-making by communicating business impact, implementation complexity, dependencies, and associated risks.

• Transform approved requirements into development-ready tickets that include problem statements, user stories, functional scope, acceptance criteria, dependencies, assumptions, and open questions.

• Collaborate with engineering and architecture teams to clarify technical scope and implementation strategies.

• Monitor dependencies across features, integrations, implementations, and shared platform capabilities.

• Identify reusable common capabilities applicable to multiple clients, workflows, or future implementations.

⛳️ Requirements

• Over 8 years of experience as a Business Analyst, Technical Product Manager, Product Owner, or in a similar role within a software-, data-, or technology-centric environment.

• Experience in healthcare technology, healthcare operations, payer/provider systems, pharmacy, claims, revenue cycle, eligibility, or other related healthcare domains.

• Proficiency in understanding SQL, data structures, system logic, APIs, configuration, and technical workflows to validate platform behavior and collaborate effectively with engineering teams.

• Proven ability to draft clear requirements, user stories, acceptance criteria, and development tickets that engineering teams can implement with minimal revisions.

• Strong analytical skills with the capacity to distinguish confirmed facts from assumptions, challenge unclear reasoning, and validate outcomes.

• Experience leading requirements and solution review sessions with business, clinical, operational, and technical stakeholders.

• Excellent written and verbal communication skills, with the ability to tailor business and technical information for different audiences.

• Preferred: Familiarity with healthcare claims, eligibility, reimbursement, clinical workflows, pharmacy operations, or healthcare financial processes.

• Preferred: Experience with configurable or rules-driven healthcare platforms.

• Preferred: Background in supporting client, provider, health system, or partner implementations.

• Preferred: Understanding of data pipelines, ETL processes, APIs, healthcare integrations, and data exchange concepts.

• Preferred: Experience managing a shared product backlog across multiple customers, implementations, or business units.

• Preferred: Knowledge of healthcare data standards, regulatory requirements, or privacy considerations such as HIPAA.

• Expertise in requirements elicitation and translation.

• Skills in healthcare workflow analysis.

• Competence in technical and data analysis.

• Ability in system behavior reconciliation.

• Proficiency in product and backlog management.

• Experience in stakeholder facilitation and decision-driving.

• Strong cross-functional collaboration skills.

• Analytical rigor and structured problem-solving abilities.

• Ability to conduct dependency and impact analysis.

• Commitment to documentation discipline and traceability.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible working hours.

• Opportunities for professional development and training.

• Collaborative and inclusive work environment.