Technical Product Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of the integration product surface area.

• Align integration strategy with product vision—grasp how integration capabilities influence or limit user-facing product objectives.

• Define and refine the product vision, roadmap, and outcomes for PAA’s integration platform as well as customer and partner integrations.

• Identify and prioritize integration tasks based on customer impact, implementation scale, reliability risk, revenue/retention influence, and engineering effort.

• Establish and monitor success metrics (e.g., time-to-integrate, integration reliability/SLA adherence, error rates, throughput/latency, support burden, adoption).

• Collaborate with Client/Implementation teams and customers/partners to gain a deep understanding of integration requirements, constraints, timelines, and acceptance criteria.

• Draft clear epics, user stories, and technical requirements that empower Engineering to deliver with minimal ambiguity (including data mapping, edge cases, error handling, security, observability, and support workflows).

• Define API contracts and integration behaviors in partnership with engineers (covering authentication, rate limits, retries, idempotency, schema changes, versioning, and backward compatibility).

• Drive execution within an Agile team.

• Manage and continuously enhance the product backlog for the Integrations Engineering Scrum team.

• Lead/enable sprint planning, backlog refinement, and sprint review readiness (ensuring stories are “ready,” dependencies are identified, and scope is coherent).

• Coordinate cross-team dependencies (including Product, DevOps, InfoSec, Data/Analytics, QA, Implementation, and Support).

• Enhance integration patterns and reusability: templates, playbooks, standardized workflows, reference architectures, and documentation.

• Facilitate feedback loops from production: analyze incidents, integration failures, customer escalations, and operational challenges; prioritize systemic solutions over one-off fixes.

• Collaborate with engineering leadership to make informed build-vs-buy decisions and reduce long-term maintenance costs.

⛳️ Requirements

• 4+ years of experience in product management (preferably with a focus on technical products, platform products, or integration-heavy products).

• Proven track record of delivering products with significant technical depth (APIs, data platforms, workflow automation, integration middleware, or developer-facing capabilities).

• Experience balancing customer urgency with long-term platform scalability.

• Comfort with technical documentation such as API docs/specs, data schemas, mapping files, logs, and dashboards.

• Experience in API design and integrations: REST and/or GraphQL, webhooks, authentication/authorization (OAuth2/OIDC, API keys), versioning, rate limiting.

• Preferred experience in healthcare technology—you'll deal with clinical data flows, payer authorization files, ADT feeds, and HIPAA-governed environments.

• Familiarity with healthcare data exchange standards is valuable: HL7 v2, FHIR, X12/EDI, SFTP-based file exchange.

• Knowledge of automation approaches (e.g., RPA) is a plus.

• Ability to understand modern cloud-native systems: Docker/Kubernetes concepts, event-driven architecture (Kafka or similar), relational databases (PostgreSQL), observability (logs/metrics/tracing).

• Comfort using data for decision-making: basic SQL skills and/or relevant experience.

🏝️ Benefits

• Competitive compensation and bonus plan based on experience.

• 401K.

• Health, dental, and disability insurance.

• 10 paid holidays.

• Comprehensive time off policy.