Technical Product Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with clinical operations teams (Care Management, Quality, Population Health, Customer Service) to identify, prioritize, and gather requirements for Rose’s use cases.

• Manage and prioritize use cases, features, and enhancement requests, ensuring a balance between clinical impact, technical feasibility, and organizational readiness.

• Take ownership of the project plan for Rose use cases from requirement gathering to deployment, including timelines, milestones, dependencies, and risk management.

• Ensure timely and clear communication of priorities and activities to leadership and cross-functional teams.

• Analyze performance data to identify trends, uncover improvement opportunities, and inform the strategic roadmap.

• Conduct regular call audits to verify clinical accuracy, HIPAA compliance, appropriate tone, and adherence to approved scripts and conversation flows in collaboration with clinical subject matter experts.

• Ensure all use cases adhere to relevant healthcare regulations, including HIPAA, CMS, URAC, DiME, and state-specific requirements.

• Facilitate regular program reviews with senior leadership, providing updates on status, risk assessments, and strategic recommendations.

• Foster strong relationships across the organization to drive adoption and collect continuous feedback.

⛳️ Requirements

• Proven ability to prioritize competing initiatives, navigate ambiguity, and deliver measurable results in a complex, cross-functional setting.

• Experience in launching a complex product, guiding it from development to implementation, and maintaining product integrity throughout its lifecycle.

• Strong analytical capabilities, with the skill to interpret performance data and translate insights into roadmap decisions.

• Proficient in coding languages such as Python and SQL, with the capability to query data, review scripts, and work collaboratively with data and engineering teams.

• Demonstrated ability to take action in real-time when plans deviate: composed under pressure, quick to adapt, and accountable for outcomes regardless of circumstances.

• Excellent written and verbal communication skills, including the ability to present trade-offs, risks, and recommendations to senior leadership.

• Bachelor’s degree in a relevant field, or equivalent professional experience.

🏝️ Benefits

• Work from Home: Guidehealth is a fully remote company, allowing you the flexibility to reduce commuting time and focus more on your professional goals and personal needs.

• Keep Health a Priority: We provide comprehensive Medical, Dental, and Vision plans to ensure you are well-covered.

• Plan for the Future: Our 401(k) plan includes a 3% employer match on your 6% contribution.

• Have Peace of Mind: We offer Life and Disability insurance for those unexpected moments. Additionally, voluntary Life options are available to protect you and your loved ones.

• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is available to assist you during challenging times.

• Take Time for Yourself: We provide paid time off plans to help you achieve a work-life balance and meet your personal goals.

• Support Your New Family: Guidehealth offers paid parental leave to give you the time you need.

• Learn and Grow: Your professional development is a priority for us. Guidehealth provides various resources aimed at your learning and growth to advance your career with us.