Technical Product Analyst II

This is a fully remote position, open to applicants in United States.

📋 Description

• Provides technical and functional assistance for the IMS (OnBase) platform

• Diagnoses application problems and resolves customer issues

• Acts as the main point of contact for support cases

• Keeps precise case documentation and adheres to established support procedures

• Utilizes problem-solving and analytical skills for intricate issues

• Participates in client escalations and follows the escalation protocols

• Records troubleshooting processes and keeps stakeholders informed

⛳️ Requirements

• Over 2 years of experience in Help Desk and/or customer service

• More than 2 years of scripting experience, including SQL, Progress, Powershell, etc.

• At least 2 years of experience in Basic PC Troubleshooting and/or Repair Document Creation

• Over 2 years of experience with the Microsoft Office suite

🏝️ Benefits

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption, and Surrogacy Assistance

• Tuition Reimbursement