Product Analyst, Donor and Graft Sourcing

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Collaborate with Product Managers, Product Owners, UX, Operations, Technology, and stakeholders to define objectives, address customer issues, identify user needs, understand operational challenges, and explore market opportunities.

• Evaluate customer feedback, journey analytics, operational metrics, service interactions, utilization trends, market indicators, and business processes.

• Discover growth opportunities, potential risks, unmet needs, and gaps for product development.

• Transform vague business inquiries into hypotheses, assumptions, risks, decision points, analytical methods, and measurement strategies.

• Perform opportunity sizing, impact evaluations, and value assessments to guide product strategy, roadmap decisions, prioritization, and investment conversations.

• Assess product performance, demand signals, revenue growth prospects, and product implications in collaboration with Product, Finance, Commercial, Operations, Analytics, and Technology teams.

• Convert market, financial, operational, and performance insights into actionable recommendations for product strategy, development priorities, go-to-market planning, lifecycle choices, financial analyses, and trade-offs.

• Stay updated on customer needs, industry trends, regulatory changes, technological advancements, competitive environments, and product opportunities.

• Analyze current processes, service interactions, workflows, and product or platform capabilities to pinpoint inefficiencies, bottlenecks, compliance issues, workarounds, experience gaps, and simplification possibilities.

• Formulate future-state recommendations that balance customer requirements, business outcomes, operational realities, product strategies, service models, fit-gap analyses, and platform capabilities.

• Convert insights and decisions into product specifications, design inputs, decision documentation, go-to-market materials, acceptance criteria, functional notes, test scenarios, and backlog-ready inputs.

• Create workflows, journey maps, service models, requirements, dashboards, user stories, acceptance criteria specifications, and insights summaries.

• Assist in trade-off discussions, testing, and validation by outlining value, feasibility, risks, user and operational impacts, compliance, dependencies, acceptance criteria, test scenarios, and success metrics.

• Collaborate on launch plans, adoption strategies, feedback mechanisms, revenue forecasts, and performance metrics.

• Monitor adoption, utilization, revenue performance, customer feedback, workflow outcomes, benefit realization, operational performance, and product health post-launch.

• Translate product performance data and feedback into insight narratives, learning agendas, next-best-action recommendations, and continuous improvement strategies.

• Support analyses that impact roadmap prioritization, portfolio discussions, product-line choices, lifecycle optimization, and investment trade-offs.

• Remain informed about product, analytics, AI, platform, and industry capabilities and identify innovations that can enhance outcomes or expedite value.

• Assess AI-generated insights, recommendations, summaries, and design concepts for accuracy, relevance, bias, privacy, and appropriate usage.

⛳️ Requirements

• Bachelor’s degree in analytics, business, economics, information systems, technology, healthcare administration, or a related field, or equivalent professional experience.

• Over 3 years of experience in product analysis, product analytics, business analysis, functional analysis, decision support, or a related field.

• Experience working within or in conjunction with a product-focused organization, including roadmap decisions, solution design, outcome measurement, product lifecycle decisions, or portfolio/product-line analysis.

• Proven experience supporting product strategy, product development, market analysis, financial analysis, business case creation, revenue growth, go-to-market planning, or product performance measurement.

• Experience contributing to product specifications, discovery sessions, journey or process mapping, acceptance criteria documentation, testing, adoption measurement, or product performance insights in matrixed environments.

• Familiarity with product analytics, performance measurement, outcome-based evaluation, benefit realization, and product-level metrics.

• Knowledge in market analysis, competitive evaluation, product positioning, product economics, revenue growth, business case development, investment trade-off assessment, and prioritization techniques.

• Understanding of product discovery, synthesizing customer and stakeholder research, journey mapping, service or process analysis, problem framing, opportunity evaluation, and product development.

• Knowledge of business process redesign, fit-gap analysis, future-state workflow development, and service model evaluation.

• Familiarity with Agile and product delivery methodologies, including product requirements, user stories, acceptance criteria, backlog refinement, validation, testing, and product reviews.

• Proficiency with modern analytics, visualization, collaboration, prototyping, and AI-assisted tools.

• Ability to distill complex, incomplete, or conflicting information into clear options and recommendations.

• Capacity to communicate analytical findings and product or platform trade-offs to both technical and non-technical audiences, including product, operational, commercial, and leadership teams.

• Competence in collaborating, facilitating, influencing, and diplomatically challenging across cross-functional stakeholders.

• Capability to determine whether needs necessitate process modifications, service model adjustments, product iterations, configurations, platform capabilities, or custom development.

• Ability to utilize AI responsibly while validating outputs for quality, accuracy, bias, privacy, and appropriate application.

• Preferred experience with Salesforce, Salesforce Health Cloud, CRM, healthcare technology, or similar platforms.

• Preferred experience in large-scale platform transformation, modernization, CRM, digital product, healthcare technology, or enterprise workflow initiatives.

• Preferred experience in creating workflows, wireframes, screen concepts, prototypes, or testable process models.

• Preferred experience with tools such as Power BI, Tableau, Looker, Pendo, Mixpanel, Amplitude, Excel, SQL, Miro, Lucidchart, Figma, Jira, Azure DevOps, Confluence, or similar applications.

• Preferred experience leveraging artificial intelligence for research, synthesizing customer feedback, scenario modeling, forecasting, prototyping, and recommendations.

• Preferred experience mentoring analysts or leading complex cross-functional analyses.

• Relevant certifications such as Salesforce Business Analyst, Salesforce Administrator, Platform App Builder, CBAP, CSPO, or SAFe are advantageous.

🏝️ Benefits

• Medical benefits

• Dental benefits

• Vision benefits

• Life insurance

• Disability benefits

• Accident benefits

• Critical illness benefits

• Hospital benefits

• Well-being benefits

• Legal benefits

• Identity theft benefits

• Pet benefits

• Retirement plan

• Paid time off

• Paid holidays

• Leave benefits

• Incentive plans for eligible employees