Technical Partnership Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• You will serve as the key technical liaison between our development teams and more than 100 integration partners.

• Your contributions will ensure that our connectivity ecosystem is robust, scalable, and commercially viable, significantly influencing how luxury hotels across the globe manage their distribution.

• Technical scoping — take the lead in gathering requirements with clients and partners to guarantee that the Connectivity Team has a well-defined roadmap.

• Integration support — oversee the successful launch of new integrations and maintain optimal performance for existing ones.

• Operational bridge — be the main contact for approximately 100 Standard Integration accounts, addressing obstacles during the development and pilot phases.

• Issue resolution — collaborate directly with integration partners to resolve identified technical issues and implement functional improvements.

• Knowledge management — develop and maintain integration manuals and onboarding best practices to enhance internal workflows.

• Partner monitoring — assess performance within the CPP framework and guide partners to meet expected targets and thresholds.

• Growth development — identify Standard partners with the potential for upgrades and assist them on their path toward Preferred levels.

• Commercial alignment — negotiate the addition of new integrations to client contracts, including minimum requirements and pilot commitments.

• Financial oversight — create and uphold an integrations rate card while maintaining a database of costs to avoid overspending.

• License management — manage all membership and license-related issues associated with third-party integrations.

⛳️ Requirements

• Industry experience — demonstrated success in the hospitality sector, either directly within a hotel or at a SaaS company serving the industry.

• SaaS connectivity — strong understanding of how integrations and connectivity operate within a cloud software environment.

• Project management — capability to handle multiple projects concurrently while effectively prioritizing tasks in a fast-paced environment.

• Analytical mindset — exceptional problem-solving abilities with a natural aptitude for thinking creatively to overcome complex technical challenges.

• Communication — outstanding interpersonal skills with the capacity to translate technical requirements into business value.

• Fluent English — at least C1 level, as you will be engaging with international partners and stakeholders on a daily basis.

• Ownership — a self-motivated individual who takes full accountability for their responsibilities and enjoys working independently.

• Flexibility — comfortable working 100% remotely but open to occasional travel for team meetings.

🏝️ Benefits

• 100% remote — work from anywhere you feel most effective.

• Travel voucher — annual "Work with Us, Travel with Us" benefit to enjoy luxury hotel stays.

• Growth — English language classes and a dedicated development fund for your professional advancement.

• Medical & life insurance — comprehensive coverage to ensure the security of you and your loved ones.

• Time off — 24/26 days off plus 2 additional CSR days each year for volunteering purposes.

• Company culture — regular retreats, integration events, and a truly flat organizational structure.