Technical Operations Support Specialist I – Custom Calculations, Reports

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide exceptional technical support for Paylocity’s HR, Payroll, Data Insights, and Reporting software applications.

• Diagnose and resolve software functionality issues, payroll transmission errors, installation problems, time and labor discrepancies, payroll tax inquiries, network connectivity issues, spyware concerns, and database-related challenges.

• Offer technical assistance for software and hardware problems utilizing remote support tools.

• Act as the primary point of contact for client and internal inquiries through case management, emails, and phone calls.

• Assist with modifications related to Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and security requests.

• Maintain detailed documentation of interactions throughout their lifecycle and recognize recurring issues or trends.

• Work collaboratively with internal teams to address complex problems and enhance software performance.

• Share expertise and facilitate team learning throughout the organization.

• Utilize Excel for data management and analysis.

• Clearly communicate technical information to both technical and non-technical audiences.

• Represent the team in client interactions, events, and meetings.

• Efficiently switch between various communication and tracking systems.

• Remain adaptable to business requirements, shifting schedules, and project support.

• Develop application expertise and ensure that quality and performance standards are upheld.

⛳️ Requirements

• A minimum of 3 years of experience in a customer service capacity.

• Previous help desk or technical support experience is preferred.

• At least 1 year of payroll experience is required.

• A Bachelor’s degree is mandatory.

• Proficient in MS Office, particularly Excel.

• Capability to import data and utilize Pivot Tables and VLOOKUP.

• Excellent oral and written communication skills.

• Experience with PC hardware/software, including installation, maintenance, and user training.

• A strong desire and ability to learn new software applications.

• Proficiency in data analysis for high-level problem resolution.

• Technical aptitude for learning database tools like SQL and other software or internally developed systems.

• Strong mathematical skills for report calculations, accruals, and General Ledger tasks.

• Familiarity with Lean Six Sigma is advantageous.

• Prior experience with Paylocity’s Payroll product is highly preferred.

• Basic knowledge of SQL and HTML.

• Experience in testing and validating calculations, reports, and system configurations.

• Must be available five days a week during the designated work hours.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) matching.

• Opportunities for career development.

• Fully remote work from home or location of record within the U.S.

• Flexible support for varying shifts and project requirements.