Technical Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• 40% collaborating with our Automation/AI leaders on agent infrastructure, evaluations, and AI-enhanced internal tools — including our internal IT support agent and various AI-driven workflows.

• 30% developing and sustaining internal automations and integrations across our technology stack using n8n, Python, TypeScript, and AI agents — encompassing Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, and GCP.

• 20% creating documentation, runbooks, and empowering the rest of the organization to self-serve through improved systems.

• 10% assisting with broader Strategy Operations and Business Operations requests as they arise.

⛳️ Requirements

• 3-6 years of experience in a technical generalist position — tech operations, IT engineering, platform engineering, or solutions engineering — at a B2B SaaS organization, preferably at a scale that required you to take on various roles.

• Proven expertise in Python, TypeScript/Node.js, or Go, with tangible systems you have developed and maintained.

• Hands-on experience with LLMs and agent frameworks (Claude, MCP, RAG, or similar) and a well-defined perspective on their appropriate applications.

• Practical knowledge in integrating SaaS systems through APIs, webhooks, and workflow automation (n8n, Zapier, or custom orchestration).

• Proficiency with at least one major cloud platform (GCP preferred) and familiarity with our essential tool stack (Google Workspace, Slack, Linear, 1Password, Kandji, or equivalents).

• Working knowledge of identity systems (SSO/SCIM, Okta or similar) and Mobile Device Management (Kandji, Jamf, or similar) is advantageous.

• Bonus: previous experience supporting SOC 2, ISO 27001, or GDPR compliance programs, or delivering internal AI products.

🏝️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.

• 16 weeks of paid parental leave.

• Unlimited paid time off (PTO).

• Stipends for remote work and wellness initiatives.

• A budget for professional development.