Technical Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Contribute significantly to iLOQ’s swift growth throughout North America.

• Assist customers and the sales team across various industry sectors.

• Oversee the entire range of sustainable locking and access management solutions.

• Act as a Project Manager, supervising the integration of the iLOQ application with different software platforms.

• Deliver product and software training for iLOQ’s sales teams in the U.S. and Canada, onboard channel partners, and educate end-users/customers.

• Continuously enhance and revise training materials while ensuring successful implementation through consistent follow-ups.

• Manage and facilitate information exchange with iLOQ Technical Managers in other regions.

• Assist in product integration with end-user databases via APIs.

• Conduct market analysis to identify and prioritize essential software integrations.

• Serve as the primary contact for IT-related inquiries.

• Provide technical sales assistance, which includes managing quotations, contracts, and RFPs.

• Collaborate across various functions with teams in R&D, Product Management, Supply Chain, Sales, Marketing, and Services.

• Support channel partners, enhance customer satisfaction, and contribute to improving the Net Promoter Score (NPS).

⛳️ Requirements

• A minimum of 5 years of relevant professional experience.

• At least 3 years in a technical training capacity within a comparable product domain (EAC, AI, door entry, locks, access control, smart locks, etc.).

• A technical degree is preferred but not mandatory.

• Strong project management capabilities with a track record of working across divisions and internationally.

• Comprehensive knowledge of modern mobile technologies, digitalization trends, and electromechanical digital solutions.

• Significant IT expertise, particularly regarding APIs.

• Experience in product management, R&D, or sales is preferred.

• Multichannel sales experience catering to a variety of customer and industry types is advantageous.

• Proficiency in MS Office, especially PowerPoint.

• Outstanding customer service and communication abilities (both verbal and written).

• A structured approach with keen attention to detail.

• A positive mindset with the capacity to work effectively across multiple departments and global offices.

• Strong analytical skills with a knack for complex problem-solving and time management.

• Self-reliant, organized, and pragmatic.

🏝️ Benefits

• Comprehensive benefits package.

• Competitive salary with excellent healthcare benefits.

• 401(k) retirement plan.

• Opportunities for both personal and professional development.