This is a fully remote position, open to applicants in United Kingdom.

• The Technical Lead will oversee the effective management of the Operational Support Service.

• Serve as the technical leader for support specialists and engineers to address and resolve incidents and service requests.

• Act as the primary contact for all service reporting and discussions with the customer.

• Recognize opportunities to enhance the adoption of the Exeevo tools.

• Assume responsibility for resolving more intricate technical tickets that junior team members are unable to handle.

• Ensure the timely resolution of escalated tickets from the customer, either directly or through a member of the Operations team.

• A minimum of 5 years’ experience with functional knowledge of Microsoft Dynamics CRM.

• Proficient in User Configurations, as well as Data Import and Export.

• Experience in leading a team of support engineers.

• Familiarity with SaaS-based technology solutions, ideally within the Life Sciences sector.

• Proven experience collaborating closely with Customer and Engineering teams to deliver support services and implement changes for customers.

• Experience in presenting operational status in both detailed and summarized formats to the leadership team.

• Skilled in customer management, including handling challenging situations.

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• A collaborative and innovative work environment.

Technical Lead, Customer Support

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