Technical Lead

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assume complete responsibility for the Social Stack website platform, encompassing development, upgrades, performance, reliability, and continuous enhancement.

• Ensure website security, uptime, compliance, backups, monitoring, and disaster recovery readiness.

• Quickly troubleshoot and resolve production issues in a professional manner with clear communication.

• Lead the technical roadmap, balancing stability, technical debt, customer experience, and commercial growth.

• Oversee testing, deployments, release planning, change control, and post-release evaluations.

• Enhance site speed, user experience, conversion rates, online adoption, repeat ordering, and customer retention.

• Develop and maintain integrations with ERP, CRM, reporting tools, Microsoft 365, and other relevant third-party systems.

• Map customer journeys and eliminate obstacles to online ordering.

• Produce scalable documentation detailing architecture, code, releases, integrations, and support processes.

• Collaborate with Sales, Customer Services, Operations, and Finance to prioritize development that delivers measurable business value.

• Design and create web applications, client tools, and AI-driven solutions.

• Build client-facing tools for ordering, reporting, onboarding, and customer retention.

• Create internal automation tools to minimize manual administration and expedite routine processes.

• Develop AI-powered assistants, dashboards, or workflows.

• Leverage analytics, customer feedback, and sales insights to prioritize impactful work.

• Identify automation opportunities for customers utilizing third-party purchasing or procurement systems.

• Support the goal of achieving 90% digital sales by 2027 and decreasing reliance on manual order processing.

• Contribute to shaping the long-term development of the digital platform, including future technology and migration assessments.

⛳️ Requirements

• Commercial experience in developing, upgrading, and troubleshooting Social Stack websites.

• Proficient in working directly with the Social Stack codebase and supporting live production environments.

• Experience in executing Social Stack upgrades and managing production challenges.

• Strong full-stack web development skills, with the ability to select appropriate technologies for desired outcomes.

• Familiarity with managing e-commerce, customer ordering, or self-service platforms.

• Experience in integrating websites with business systems, databases, APIs, and reporting platforms.

• Solid understanding of security, scalability, monitoring, testing, release management, and code quality.

• Daily practical application of AI tools in software development and workflow enhancement.

• Commercial awareness and the ability to align technical work with business results.

• Experience with CRM, ERP, Power BI, or other similar business reporting environments.

• Proven track record in building dashboards, customer-facing reporting, or self-service tools.

• Experience working in a B2B, distribution, or product-oriented business, including retail/e-commerce/buy-sell business models.

• Experience in shaping a technical roadmap or enhancing digital capabilities within a growing team.

• Proficient in app development.

• Takes initiative and follows through without the need for constant guidance.

• Inquisitive, commercially astute, and comfortable challenging existing processes.

• Balances speed with quality, security, and long-term maintainability.

• Communicates effectively with both technical and non-technical team members.

• Enjoys creating new solutions and aims to make a tangible impact from day one.

🏝️ Benefits

• Highly competitive salary – paid weekly.

• HMO enrollment upon commencement.

• Additional HMO dependents added for each year of service.

• 20 vacation days annually.

• 7 sick days.

• Annual performance bonuses and incentives.

• Annual salary reviews and potential increases.

• Complimentary cooked rice, snacks, and hot beverages.

• Company polo shirts provided.

• Bright and cheerful open-plan work environment.

• Opportunities to work with prestigious clients alongside highly professional and friendly colleagues.

• Flexible work arrangements – choose between working from home or the office.