Technical Integrations Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of integration projects from the initial discovery phase to successful production rollout from a technical standpoint.

• Evaluate partner requirements and suggest suitable integration methods based on both business and technical needs.

• Collaborate with internal engineering, product, QA, and support teams, as well as external technology partners.

• Act as the primary technical liaison throughout the entire integration lifecycle.

• Organize and facilitate technical meetings, monitor progress, identify risks, and ensure timely completion.

• Review API documentation and support partners with technical onboarding and implementation strategies.

• Confirm integration requirements, data mappings, business rules, and complete workflows.

• Resolve integration issues by examining API requests, responses, logs, and system behaviors.

• Oversee integration testing, user acceptance testing, and production rollouts.

• Develop and maintain technical documentation, implementation guides, testing protocols, and integration specifications.

• Plan and implement integration updates, enhancements, API version upgrades, and customer migration activities.

• Monitor integration health and identify ways to enhance reliability, performance, and scalability.

• Refine integration processes, standards, documentation, and best practices.

• Assist in prioritizing, planning, and coordinating resources for ongoing integration projects.

• Collaborate with development leadership to align integrations with product strategy and technical architecture.

⛳️ Requirements

• Highly motivated, organized, technically skilled, and capable of working effectively in a distributed team environment.

• 3–5 years of experience in leading and managing software integrations, technical implementations, or enterprise SaaS projects.

• Strong grasp of cloud-based SaaS applications, software integration architectures, REST APIs, JSON, HTTP, and webhooks.

• Experience with OAuth 2.0, API Keys, and JWT authentication.

• Practical experience with Postman or similar API testing and debugging tools.

• Ability to assess technical requirements, troubleshoot integration challenges, and coordinate solutions.

• Proven experience leading cross-functional projects involving software developers, QA, technical support, product management, and external technology partners.

• Exceptional project management, organizational, communication, meeting facilitation, and stakeholder management skills.

• Capability to manage multiple concurrent projects.

• Experience in creating and maintaining technical documentation, implementation guides, testing plans, and process documentation.

• Familiarity with SQL and relational databases for data validation and troubleshooting.

• Knowledge of Agile software development methodologies and Jira or similar project management tools.

• Must reside in the Greater Toronto area.

🏝️ Benefits

• A supportive and engaging onboarding process to facilitate a smooth transition into our team.

• Opportunities for personal and professional development through training and ongoing mentorship.

• Participation in Corporate Social Responsibility activities.

• A truly global, dynamic, and challenging work environment.

• Flexibility and work/life balance that prioritizes your long-term well-being.

• A diverse and inclusive team atmosphere.

• Competitive compensation package.

• Accessibility accommodations available during the selection process.