Technical Integration Specialist – EMEA

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Collaborate with clients to comprehend their technical integration requirements and guide them through the integration journey.

• Offer expert advice on integrating with Constructor's APIs and leveraging open-source libraries.

• Assist in resolving technical challenges and integration issues in conjunction with Customer Success teams.

• Ensure that customers' product catalogs are accurately configured, including the uploading of catalog data, setting up facets, searchability, sort orders, and fetching results.

• Serve as a bridge between customers and other technical resources, providing prompt responses to inquiries with clear explanations.

• Record customer interactions, prevalent issues, and solutions.

• Enhance integration documentation and streamline customer onboarding processes.

⛳️ Requirements

• Demonstrated experience in customer support or technical support roles.

• Understanding of REST-based web services, APIs, and best practices for integration.

• Exceptional communication and interpersonal abilities, with the capacity to convey technical concepts to non-technical audiences.

• Detail-oriented with a dedication to providing outstanding customer support.

• Strong problem-solving capabilities and a proactive approach to resolving issues.

• Familiarity with structured data formats (JSON, CSV) and fundamental search/index concepts.

• Experience with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs.

• Knowledge of A/B testing, server-side and client-side contexts, network request routing, and HTTP.

• Acquainted with open-source libraries, JavaScript web application development, and integration patterns.

🏝️ Benefits

• Fully remote team - choose your preferred location.

• Regular team offsite events to foster connection and collaboration.

• Unlimited vacation policy; employees are encouraged to take a minimum of 3 weeks off each year.

• Stipend for home office setup.

• Apple laptops provided for new hires.

• Annual training and development budget for each employee, refreshed yearly.

• Maternity and paternity leave available for eligible employees.

• Work alongside intelligent and empathetic individuals who will support your growth and enable you to make a significant impact.