Technical Integration Specialist – AMER

This is a fully remote position, open to applicants in Argentina, +2 more countries.

📋 Description

• Collaborate with clients to comprehend their technical integration requirements and guide them throughout the integration journey.

• Offer expert advice on interfacing with Constructor's APIs and leveraging open-source libraries.

• Assist in overcoming technical hurdles and integration problems in conjunction with Customer Success teams.

• Partner with clients to ensure their product catalogs are accurately set up, including the uploading of catalog data, configuring facets, search capabilities, sort orders, and fetching results.

• Serve as a bridge between clients and other technical resources, promptly addressing inquiries with clear explanations.

• Record customer interactions, common challenges, and their solutions.

• Enhance integration documentation and the onboarding experience for customers.

• Deliver first-level technical support to e-commerce businesses integrating their websites and mobile applications with Constructor's platform.

⛳️ Requirements

• Demonstrated experience in customer support or technical support positions.

• Understanding of RESTful web services, APIs, and best practices for integration.

• Exceptional communication and interpersonal abilities, capable of conveying technical concepts to non-technical audiences.

• Detail-oriented with a dedication to providing outstanding customer support.

• Strong problem-solving capabilities and a proactive stance towards resolving issues.

• Availability to assist customers and team members between 5am and 1pm UTC (9am to 5pm Armenia time).

• Familiarity with structured data formats (JSON, CSV) and fundamental search/index concepts.

• Experience with debugging tools such as browser development tools, API clients (e.g., Postman), or logs.

• Knowledge of A/B testing, with an understanding of server-side and client-side contexts, as well as network request routing / HTTP.

• Experience with open-source libraries, JavaScript web application development, and integration patterns.

🏝️ Benefits

• Fully remote team - choose your own location.

• Regular team offsites to foster connections and collaboration.

• Unlimited vacation time - we actively encourage our employees to take a minimum of 3 weeks off each year.

• Work from home stipend provided.

• Apple laptops supplied for new hires.

• Annual training and development budget allocated for every employee.

• Maternity & Paternity leave available for eligible employees.