Technical Implementation Specialist

This is a fully remote position, open to applicants in Texas, +1 more location.

📋 Description

• Oversee customer implementation processes from start to finish as the primary technical contact.

• Collect customer requirements and transform them into system configurations across various product lines.

• Schedule and facilitate both internal and external project meetings.

• Implement and manage back-end technical setups, customization, and configuration of SaaS systems.

• Collaborate with third-party software vendors for intricate integrations.

• Verify technical components and ensure effective communication between internal systems and external integrations.

• Conduct quality assurance and testing prior to project completion and launch.

• Diagnose technical product issues and make necessary back-end adjustments.

• Investigate customer inquiries and address or escalate complex technical problems.

• Provide guidance to customers as a subject matter expert on the platform.

• Act as a liaison between customers and product/engineering teams concerning enhancements.

• Develop, maintain, and disseminate standard operating procedures (SOPs) and knowledge resources.

• Oversee toll-free and local number inventory, audits, and off-program telecommunications workflows.

⛳️ Requirements

• An associate's degree or equivalent training, along with a minimum of two (2) years of professional experience in a Project Management, Implementation, or Technical Configuration role.

• Capability to handle a high volume of simultaneous, ongoing implementation projects and manage competing priorities.

• Strong technical aptitude with the ability to swiftly learn new SaaS technologies and master basic to intermediate product features.

• Outstanding problem-solving abilities, including recognizing complex technical issues and applying back-end solutions.

• Intermediate to advanced proficiency in MS Office Suite and Google Workspace.

• Experience utilizing tools to monitor project deliverables and milestones.

• Flexibility and adaptability to accommodate changing time zone requirements.

• Practical experience with technical SaaS software configuration and managing complex system integrations is preferred.

• Familiarity with hospitality systems, particularly Property Management Systems (PMS) such as Opera, roomMaster, or Maestro is preferred.

• Previous experience with telephony-related products, network routing, or telecom configuration is preferred.

• Experience with Zendesk, JIRA, Asana, Rocketlane, Salesforce, and SendGrid is preferred.

🏝️ Benefits

• Full-time employment.

• Remote work arrangement.

• Salary range of $60,000–$70,000 per year.

• Equal Employment Opportunity.

• Reasonable accommodation and special assistance during the application process.