Customer Success Engineer

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Collaborate closely with JetBrains Account Executives.

• Assist customers in adopting JetBrains products and services to achieve their desired business results, including whiteboarding, aiding in architecture development, and addressing technical and cultural adoption challenges.

• Oversee technical relationships for a portfolio of accounts and partner with account teams to establish and execute account strategies.

• Advocate for customers within JetBrains, representing their interests to Support, Product Engineering, and other departments.

• Suggest product enhancements based on customer experiences and feedback.

• Support product teams in presenting and assessing new product concepts with customers.

• Serve as a trusted technical advisor, keeping abreast of technology within JetBrains and the wider industry.

• Collaborate with Sales to drive account expansions through both short-term and long-term account plans.

⛳️ Requirements

• Proven track record in technical consulting, technical customer success, or other customer-facing technical roles.

• Outstanding verbal and written communication abilities.

• Practical knowledge of AI/LLMs in the context of software development.

• A strong desire to continuously enhance the customer experience.

• Exceptional presentation skills for showcasing JetBrains products to clients.

• Capability to quickly identify and resolve technical and business challenges associated with software development tools.

• Proficiency in conveying technical concepts to customers with varying levels of technical knowledge.

• Comfort in a fast-paced and dynamic work environment.

• Experience collaborating with large software development teams.

• Team-oriented mindset with a willingness to take initiative.

• Background in software development, QA, IT, DevOps, ML, or related IT fields.

• Self-motivated and resourceful.

• Willingness to travel approximately 25% of the time.

🏝️ Benefits

• Comprehensive health insurance plans.

• Flexible working hours and remote work opportunities.

• Professional development and training programs.

• Generous paid time off and holiday policies.

• Opportunity to work with cutting-edge technology.