Customer Success Technical Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the primary technical representative for enterprise clients following deployment.

• Transition customer interaction from ticket-based resolution to achieving security outcomes.

• Contribute to the technical milestones outlined in Customer Success Plans.

• Create roadmaps for platform adoption, version upgrades, and feature rollouts.

• Conduct architectural assessments and configuration audits.

• Assist clients during onboarding and deployment to enhance time-to-value and feature engagement.

• Design and provide technical workshops and best-practice training for customer SOC and SIEM operations.

• Offer technical guidance during significant security incidents and suggest proactive defensive strategies.

• Execute in-depth root cause analysis and deliver strategic advice.

• Act as a liaison between customers and the Product Engineering, R&D, and Sales Engineering teams.

• Maintain documentation of account health, environment maps, troubleshooting guides, and operational reports.

⛳️ Requirements

• A minimum of 10 years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting area.

• Comprehensive knowledge of security frameworks such as NIST and MITRE ATT&CK.

• Experience in SIEM/SOC operations.

• Familiarity with endpoint and network defense technologies.

• Profound understanding of Windows Server, Linux, and Solaris systems.

• Experience with hybrid-cloud environments, including AWS, Azure, and GCP.

• Exceptional written and verbal communication abilities.

• Capability to explain complex technical risks in straightforward, business-oriented language for executive stakeholders.

• Highly process-oriented, with a strong commitment to digital organization, documentation, and technical reporting.

• Technical certifications are highly desirable, such as TCAP, TSCE, CISSP, CCNA, CCNP, or cloud platform certifications.

• Preferred Bachelor’s Degree in Engineering or Computer Science, or equivalent qualifications.

🏝️ Benefits

• Equal opportunity employer.

• Dedication to a workplace that is free from discrimination and harassment.

• Emphasis on diversity and a multicultural workforce.

• Enjoyable, collaborative, and innovative work environment.