Technical Implementation Manager

📋 Description

• Oversee the complete onboarding and implementation process for CreatorIQ clients, from the initial kickoff to the go-live stage and final handoff.

• Collaborate to define customer needs, assess technical feasibility, and establish implementation timelines.

• Empower customers to confidently utilize and expand their use of the platform by customizing the CreatorIQ platform according to their specific requirements, use cases, and package scope.

• Assist with technical setups, including data imports, integrations, and system configurations.

• Engage with APIs, data mapping, and workflows to facilitate seamless platform adoption.

• Act as a platform expert by offering personalized training sessions that align with customer workflows and objectives. Simplify technical concepts into clear, user-friendly guidance for non-technical users.

• Collaborate closely with Sales, Customer Success, Product, and Engineering teams.

• Provide valuable insights to Product and Engineering teams for enhancing platform functionalities and implementation procedures.

• Implement best practices for onboarding and continuously refine the onboarding processes.

• Diagnose technical challenges and offer solutions during the onboarding phase.

• Contribute to automation, tooling, and scalable implementation frameworks.

⛳️ Requirements

• A minimum of 4 years of experience in SaaS implementation, technical onboarding, solutions engineering, or related fields.

• Strong technical skills, with a background in APIs and integrations, data mapping and workflows, as well as SaaS platforms and system configuration.

• Excellent project management abilities, capable of handling multiple implementations at once.

• A proactive problem-solving attitude and the capability to thrive in fast-paced, uncertain environments.

• Exceptional communication skills, adept at conveying technical concepts to both technical and non-technical audiences.

• A process-oriented, collaborative team player with a startup mindset, flexibility to adapt to change, and a willingness to travel up to 25% of the time annually.

• Preferred: Experience with REST APIs, JSON, or integration tools.

• Knowledge of data handling, SQL, or data pipelines.

• Experience with CRM or marketing platforms.

• Familiarity with influencer marketing or creator economy tools.

• Experience or knowledge of AI tools aimed at enhancing efficiency and process improvements within implementation workflows.

🏝️ Benefits

• People: Collaborate with talented, friendly, and cooperative individuals who are passionate about their work.

• Guidance: Take advantage of our learning platform to receive the training and resources necessary for your success from day one.

• Surprise meal stipends: Enjoy the convenience of someone else preparing a meal for you, even while working from home!

• Work/life harmony: Benefit from 26 vacation days, both floating and fixed holidays, a wellness allowance, and paid parental leave.

• Comprehensive medical insurance, life insurance, and business travel insurance.

• Stock options as part of our equity-sharing initiative.

• An extensive perks program that offers stipends for cell phone and internet, home office setup, mental wellness, professional development, and tuition reimbursement, along with occasional company-funded meals throughout the year.