Technical Account Manager – Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the technical expert for live customers within your assigned portfolio.

• Comprehend the data schema of your clients, including integration points, data flows, BRD, and SDD.

• Provide technical best practices and proactive suggestions that will support customers in their ongoing platform usage and goal achievement.

• Engage in technical discovery sessions with customer marketing and technical teams to promote expanded platform usage and/or new integrations.

• Take part in technical account health status reviews, preparing executive-level summary status reports for both internal teams and customers.

⛳️ Requirements

• Customer-facing skills – capable of presenting and leading discussions on technical subjects.

• Follow up on outstanding technical items.

• Offer guidance and enablement on the Loyalty platform.

• Operationalize your portfolio effectively.

• Share insights on support trends and platform developments.

• Prepare weekly status reports.

• Utilize DOMO cards to assess customer health.

• Conduct investigations using your technical program expertise.

• Share insights on support trends and platform developments.

• Ability to assist and guide the SessionM Support and Engineering team with issues.

🏝️ Benefits

• Envision a flexible work environment - whether from the office, your home, or a combination of both.

• We prioritize your well-being - as a company, we dedicate an entire trimester each year to focus on well-being. Whether it's accessing fitness offerings, mental health plans (dependent on country), or simply enjoying generous time off, we aim for all team members to perform at their best.

• Our professional services model facilitates accelerated career growth and development opportunities across various projects, offerings, and industries.

• We are an equal opportunity employer, committed to values such as Intrinsic Dignity and Open Collaboration to develop innovative technology while reinforcing our commitment to diversity both globally and locally.