Technical Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead implementation initiatives from the signing of contracts to the go-live phase, managing scope, timelines, and deliverables.

• Convert intricate value-based care contract specifications into technical platform configurations.

• Establish and supervise client-specific data ingestion strategies, which include secure transfer setups (SFTP), file structures, mapping methods, and delivery schedules.

• Collaborate with engineering and actuarial teams to validate ingestion requirements (eligibility, claims, reference files) and conduct initial ingestion tests.

• Work alongside client teams to guarantee that data is provided in the expected format, is complete, and is delivered on time; escalate any gaps or issues with well-defined remediation strategies.

• Execute or coordinate data quality checks (missing fields, control totals, coverage periods, attribution completeness).

• Transform customer requirements into organized technical specifications across intake, data preparation, adjudication build, and production release.

• Manage project timelines and liaise with delivery, engineering, and actuarial teams to address escalations.

• Oversee the ingestion and validation of healthcare datasets (claims, eligibility, CMS/ACO files, attribution/engagement data).

• Partner with engineering to define, configure, and verify data pipeline outputs - including business rules such as deduplication, attribution, and aggregation logic - that drive Arbital’s core modules.

• Supervise adjudication and platform reporting setup, ensuring data and calculations are consistent with customer contracts.

• Validate staging environments and outputs across Arbital’s platform modules, leading the sign-off process to ensure accuracy and readiness for launch.

• Serve as the liaison between technical and business stakeholders, translating requirements into actionable execution and converting outputs into insights.

• Clearly communicate progress, risks, and decisions to both clients and internal leadership.

• Provide technical support during customer training, walkthroughs, and early adoption phases.

• Continuously enhance the implementation process by identifying opportunities for product improvements, process automation, and new tools to promote scalability and efficiency.

⛳️ Requirements

• 3–5 years of experience in SaaS product implementation, healthcare data analytics, or client delivery (preferably with data-driven products).

• Strong capability to translate complex contracts and datasets into organized implementation steps and requirements.

• Familiarity with healthcare data (claims, eligibility, value-based care/actuarial data) is strongly preferred.

• Demonstrated experience managing cross-functional workstreams (engineering, product, science, delivery).

• Exceptional organizational skills, with the ability to manage multiple implementations simultaneously.

• High attention to detail.

• Excellent communication abilities, both with clients and internally.

• Comfort with technical workflows (data pipelines, configurations, SQL/Python/R, BI tools such as Sigma).

• Nice to have’s:

• Startup experience is highly preferred.

• Experience with Airflow, Databricks, Python, and AWS.

• Business logic development coding in R/Python.

• Experience in value-based care.

🏝️ Benefits

• Generous equity grants of ISO stock options.

• We provide an exceptional benefits package with substantial employer-paid contributions for health, dental, and vision insurance.

• 4% 401(k) match.

• Flexible PTO, a weeklong winter shutdown, and 10 holidays each year.

• Occasional travel required - Quarterly team offsites.