Technical Implementation Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of lab certifications from start to finish, managing requests from Quest and LabCorp, as well as developing test plans and test cases, and ensuring account completion.

• Monitor around 30 simultaneous certifications and proactively address any obstacles that arise.

• Collaborate with Quest, LabCorp, and additional lab partners on test cases and related issues.

• Create scripts, agents, and various automations to minimize manual certification tasks.

• Analyze backend data, databases, and API responses.

• Execute scripts that involve sandbox overrides, Quest order pulls, and HL7 modifications.

• Establish lab accounts and sub-accounts.

• Manage pricing requests and partner procedures.

• Keep certification and account setup documentation updated for customers and sales teams.

• Identify further repetitive lab workflows that can be automated.

• Ensure that every certification and partner process has a designated owner, clear status, and defined next steps.

• Assist accounts in going live more swiftly with reduced partner communication.

⛳️ Requirements

• Minimum of 2 years of experience in managing implementations, integrations, or providing technical support for an API-driven or similarly technical product.

• Proven experience collaborating with an active network of partners and integrations.

• Capability to independently make code alterations and deploy fixes in scripts, database queries, or API integrations.

• Genuine coding proficiency, beyond just familiarity with reading code.

• Proficient in writing SQL and scripting in Python or JavaScript.

• Regular use of AI tools integrated into daily workflows.

• Ability to manage multiple concurrent tasks effectively.

• Strong sense of ownership and a mindset geared towards process automation.

• Clear, organized, and prompt communication with external partners.

• Preferred: experience with lab or healthcare data, HL7, results interfaces, EMRs, SQL, Python, or JavaScript.

• Must reside within the GMT or EST time zones.

• Visa sponsorship is not offered.

🏝️ Benefits

• Equity options (extended exercise period after 2 years of employment).

• Opportunities for company and team offsites.

• Monthly learning budget of $150 dedicated to personal development and productivity.

• $100 monthly wellness allowance.

• Flexible, remote-first work environment.

• $1,000 budget for home office equipment.

• Budget for coworking spaces.

• 36 days of paid time off, including bank holidays.

• Premium healthcare insurance coverage.

• 4% monthly contribution to pension/401k.

• Yearly blood test provided at no cost.

• Enhanced leave policies for parental, foster, and adoption purposes.