Technical Helpdesk Engineer, Automotive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Respond to support inquiries and provide top-notch diagnostic and repair services.

• Adhere to the repair protocol and track its effectiveness.

• Evaluate and report on process inefficiencies and recommend solutions.

• Assess current processes to enhance quality.

• Report dealer performance on escalated issues.

• Engage with retailer staff to assist and mentor them.

• Identify root causes for technical discrepancies and mitigate future support requirements.

• Document intricate technical problems for the central organization.

• Foster relationships with retailers and clients.

• Continuously enhance the efficiency of the function.

⛳️ Requirements

• Certified and trained to ‘Master Technician’ level or equivalent.

• Proficient in electrical diagnostics with relevant experience.

• High voltage/EV experience is preferred.

• Capable of investigating, reporting, and diagnosing complex vehicle systems, whether in person or remotely.

• Strong ability to manage multiple tasks and meet deadlines effectively.

• Experienced in automotive technical engineering.

• Enthusiastic about cars and committed to providing outstanding customer experiences.

🏝️ Benefits

• Company Laptop

• 25 days annual leave

• Company contributory pension plan

• Cash back health care scheme

• Life assurance

• Car salary exchange scheme

• Opportunities for advancement within the company, with global prospects updated regularly

• 100% remote work option available within the UK