Technical Helpdesk Engineer – Automotive

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Respond to support inquiries and provide top-notch diagnostic and repair services within the designated regional area.

• Adhere to the repair protocol and assess its effectiveness.

• Evaluate and report on gaps in the repair process, offering recommendations for improvement.

• Review current procedures to enhance quality standards.

• Report on dealer performance for escalated cases.

• Engage with retailer personnel, offering assistance and coaching.

• Identify root causes of technical issues and implement measures to mitigate future support requirements.

• Document intricate technical challenges for the central organization.

• Cultivate relationships with retailers and customers.

• Continuously enhance the efficiency of the function.

⛳️ Requirements

• Proficient automotive technical engineer.

• Qualified and certified to 'Master Technician' level or equivalent.

• Skills and experience in electrical diagnostics.

• High voltage/EV experience is a plus.

• Capability to investigate, report, and diagnose intricate vehicle systems, whether “hands on” or remotely.

• Ability to manage multiple tasks and meet deadlines concurrently.

• Positive, ‘can-do’ attitude.

• Availability for full-time work, Monday to Friday.

• Must be eligible to work from within the UK for the remote work option.

🏝️ Benefits

• Company laptop provided.

• 25 days of annual leave.

• Company contributory pension scheme.

• Cash back health care program.

• Life insurance coverage.

• Car salary exchange program.

• Opportunities for career advancement within the company, with regularly updated global prospects.

• Potential for 100% remote work within the UK.