Technical Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address technical inquiries related to pre-sales, including designs and solutions for both customers and the sales team.

• Conduct training sessions, either online or in-person, for Solplanet employees, distributors, and installers.

• Present at Solplanet’s and channel partners’ events, both virtual and physical.

• Gather and disseminate market intelligence, covering trends, policies, regulations, competitors, products, and services.

• Prepare the quarterly Regional Business Review (RBR).

• Establish effective after-sales service infrastructure and methodologies for the Southeast Asian markets.

• Offer technical troubleshooting assistance through phone or digital platforms.

• Deliver training, application engineering services, and technical consultancy for solar PV inverters, energy storage systems, and EV chargers.

• Build and sustain relationships with distributors, installers, EPCs, developers, and end users.

• Work in partnership with sales teams to uphold customer relationships and enhance customer loyalty.

• Provide commissioning support, both remotely and onsite.

• Collaborate with colleagues and departments, both local and international, to address customer issues effectively.

• Organize logistics for inverter replacements and assist with the collection of inverters.

• Aid in the qualification, onboarding, and management of new service partners.

• Record case information utilizing CRM software.

• Identify avenues for product and process enhancements, customer satisfaction improvements, and cost-effectiveness.

• Gather customer satisfaction feedback to refine the after-sales process.

⛳️ Requirements

• Bachelor's degree or higher in technical fields, ideally in electrical engineering, renewable energy, photovoltaic engineering, or related areas.

• Proficient in the local language and business-fluent in English.

• Comprehensive understanding of the technical requirements for PV, energy storage systems, and EV chargers in both distribution and utility-scale sectors.

• Familiarity with product specifications, grid code requirements, competitive landscape, and tender specifications.

• Capability to work independently and maintain focus in a dynamic, fast-paced setting.

• Previous experience in a PV-related industry is beneficial but not mandatory.

• Self-driven and motivated by performance.

• Outstanding interpersonal and communication skills.

• A positive attitude with a hands-on approach.

• Proactive, dynamic, solution-focused, and customer-centric.

🏝️ Benefits

• Opportunity to be part of a spirited and diverse team of passionate experts in an exceptionally open-minded environment.

• Personal and professional development opportunities.

• Internal growth prospects within an international setting.

• Chance to join an ambitious, energetic, and rapidly expanding team.

• Flat organizational structures.

• Quick decision-making processes.

• Strong potential for building a long-term career path within the renewable energy sector.