Senior Forward Deployed Engineer, Merchant Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead technical implementation projects associated with Bask's merchant platform.

• Collaborate with internal teams and merchants to comprehend implementation requirements and address technical challenges.

• Design and create solutions for merchant onboarding and platform configuration.

• Build and sustain integrations between Bask and external merchant systems.

• Develop APIs, services, and application functionality utilizing TypeScript and Node.js.

• Contribute to frontend functionality using React and Next.js when necessary.

• Configure and enhance merchant workflows that involve storefronts, product catalogs, and subscriptions.

• Create automation to minimize repetitive merchant setup and operational tasks.

• Troubleshoot intricate issues regarding integrations, APIs, and application behaviors.

• Investigate technical issues across frontend, backend, and third-party services.

• Develop reusable tools and components that enhance merchant implementation processes.

• Collaborate with product and engineering teams to identify recurring needs among merchants.

• Translate customer requirements into precise technical specifications and implementation plans.

• Design reliable solutions that integrate seamlessly with Bask's existing platform architecture.

• Integrate third-party services using APIs, webhooks, and event-driven workflows.

• Assist in enhancing data synchronization and consistency across linked systems.

• Support technical discovery and solution design for complex merchant use cases.

• Enhance observability, logging, and debugging for merchant integrations.

• Write automated tests for crucial integrations and workflows.

• Document implementation strategies, integration requirements, and technical decisions.

• Identify opportunities to transform one-off merchant solutions into scalable platform features.

• Partner with customer-facing teams to convey technical limitations and implementation alternatives.

• Uphold high standards for security, reliability, and data management.

• Participate in code reviews and contribute to engineering architecture decisions.

• Mentor fellow engineers and share best practices for merchant implementation tasks.

• Utilize AI-assisted development tools while adhering to production-quality engineering standards.

• Take ownership of complex technical challenges from initial investigation to resolution.

⛳️ Requirements

• Over 5 years of experience in software engineering, solutions engineering, forward deployed engineering, or a similar hands-on technical position.

• Extensive professional programming experience with JavaScript or TypeScript.

• Experience in developing backend applications and services using Node.js or equivalent technologies.

• Proficient in building, integrating, and troubleshooting APIs.

• Familiarity with modern frontend development using React or similar frameworks.

• Experience with SQL databases and relational data.

• Strong grasp of REST APIs, webhooks, and integration patterns.

• Experience in designing and implementing dependable software solutions.

• Ability to investigate technical issues across various application layers.

• Experience working with third-party platforms, services, or external APIs.

• Excellent debugging and troubleshooting skills.

• Capability to translate business requirements into feasible technical solutions.

• Experience managing technical projects from discovery to deployment.

• Understanding of application security, authentication, and authorization protocols.

• Familiarity with cloud infrastructure and contemporary deployment workflows.

• Experience in writing maintainable, well-tested production code.

• Ability to assess technical tradeoffs and propose suitable solutions.

• Experience collaborating with product managers, engineers, and non-technical stakeholders.

• Strong communication skills with the ability to articulate technical concepts clearly.

• Ability to manage competing priorities across multiple technical projects.

• Strong attention to detail and a commitment to reliability.

• Ability to work independently and take ownership of complex issues.

• Experience reviewing code and collaborating on technical architecture.

• Comfort in a fast-paced, remote engineering environment.

• Nice to have: Previous experience as a Forward Deployed Engineer, Solutions Engineer, or Implementation Engineer.

• Nice to have: Experience working directly with merchants or external customers on technical implementations.

• Nice to have: Familiarity with e-commerce platforms, Shopify, or merchant-facing SaaS products.

• Nice to have: Experience with merchant onboarding and storefront configuration workflows.

• Nice to have: Background in building subscription commerce or billing integrations.

• Nice to have: Familiarity with Stripe or other payment processing APIs.

• Nice to have: Experience with React, Next.js, and TypeScript in a production environment.

• Nice to have: Experience with tRPC, Prisma, or Drizzle ORM.

• Nice to have: Familiarity with AWS Lambda, SQS, EventBridge, or other serverless technologies.

• Nice to have: Understanding of event-driven systems and asynchronous processing.

• Nice to have: Experience in building workflow automation or internal developer tools.

• Nice to have: Familiarity with multi-tenant SaaS architectures.

• Nice to have: Understanding of API authentication, OAuth, and webhook security.

• Nice to have: Experience developing integrations related to healthcare or telehealth systems.

• Nice to have: Knowledge of healthcare data privacy and security considerations.

• Nice to have: Experience with technical discovery, implementation planning, or solution architecture.

• Nice to have: Experience enhancing monitoring and observability for integrations.

• Nice to have: Familiarity with customer-facing technical documentation.

• Nice to have: Experience in transforming custom integrations into reusable platform capabilities.

• Nice to have: Experience utilizing AI-assisted development tools such as Cursor or Claude Code.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible working hours and remote work opportunities.

• Comprehensive health, dental, and vision insurance plans.

• Professional development opportunities and continuing education support.

• Paid time off and holidays to promote work-life balance.

• Collaborative and inclusive company culture.

• Access to the latest tools and technologies for efficient work.