Technical Enablement Lead – Documentation

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Take ownership of, maintain, and continuously enhance Flosum's product documentation across the modules of Salesforce DevOps, Data Backup & Recovery, Security, and Compliance.

• Develop and launch the Flosum Certification Program, encompassing learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect).

• Evaluate incoming signals — such as support cases, demo requests, and inquiries from prospects — to pinpoint documentation gaps and proactively revise content.

• Collaborate with the Support team to transform recurring tickets into self-service knowledge base articles, thereby decreasing case volume.

• Work closely with Product Management and Engineering to document new releases, features, and APIs in alignment with the release calendar.

• Coordinate with Sales Engineering to ensure that demo-related inquiries are addressed in public-facing guides and FAQs.

• Set up documentation standards, style guides, and review workflows to maintain content accuracy, version control, and brand consistency.

• Monitor content performance metrics (views, search queries, deflection rates, certification pass rates) and report on enablement key performance indicators (KPIs).

⛳️ Requirements

• A minimum of 5 years of experience in technical writing, developer enablement, or technical training — preferably within the Salesforce ecosystem.

• Practical knowledge of Salesforce DevOps concepts (including version control, CI/CD, sandbox management, and deployments) as well as data backup and recovery principles.

• Demonstrated success in building or contributing to a certification or learning program (such as Trailhead-style modules, exam design, or LMS authoring).

• Strong analytical skills — proficient in mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content development roadmaps.

• Exceptional writing abilities, with a talent for converting complex technical workflows into clear and actionable guidance.

• Familiarity with documentation platforms (such as Document360, Zendesk Guide, Readme, GitBook, or similar tools).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work environment and remote work options.