Technical Editor

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Organize, format, revise, and publish intricate technical and corporate documentation using Microsoft Word, MadCap Flare, and MadCap Central.

• Develop, maintain, and refresh technical content informed by insights from subject matter experts and project stakeholders.

• Convert complex, technical, or incomplete source information into clear, professional, and well-organized documentation.

• Ensure documentation is precise, coherent, compliant with company standards, and delivered within established timelines.

• Manage and refine extensive documentation collections, typically ranging from 200 to 800 pages.

• Collaborate with colleagues across various departments and geographical locations to collect information and validate content.

• Coordinate with other business functions to maintain the accuracy and currency of technical content.

• Spot opportunities to enhance documentation quality, efficiency, consistency, and publishing processes.

• Assist in the development and implementation of documentation standards, workflows, and best practices.

• Contribute to ongoing improvement initiatives aimed at enhancing customer satisfaction and internal productivity.

⛳️ Requirements

• Exceptional written and verbal communication skills in English.

• A proactive learning approach and the ability to work independently.

• Experience in creating, editing, or maintaining professional technical documentation.

• Remarkable attention to detail, precision, consistency, formatting, and presentation.

• Strong skills in editing, proofreading, formatting, and structuring documents.

• Comfort in working with large, detailed documents while managing multiple priorities.

• Excellent organizational and time-management abilities; capable of meeting deadlines and adhering to allocated project hours.

• Ability to cultivate productive relationships with both technical and non-technical stakeholders.

• Home office setup supporting remote work and virtual meetings.

• Familiarity with MadCap Flare, MadCap Central, or similar tools is a plus.

• Adaptability and confidence in using Jira, Zendesk, Word, and other business applications.

• Experience in interpreting technical specifications, procedures, or operational documentation.

• Background in technical writing, business analysis, engineering, software development, web development, or related fields.

• Understanding of structured content, content management systems, XML, HTML, or documentation publishing tools.

• Experience in regulated industries such as aviation, engineering, software, manufacturing technology, AI, safety, or compliance.

🏝️ Benefits

• Fully remote working environment.

• Flexible working hours to suit personal circumstances.

• Comprehensive onboarding and training program.

• Training, guidance, and access to subject matter experts.

• Long-term development opportunities for career advancement in pay and responsibilities.

• Opportunities to engage in more complex projects, contribute to process enhancements, support new standards, mentor peers, and develop expertise in aviation documentation.

• AI training provided when relevant to the role.