Technical Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the representative for Clay during enterprise client calls, addressing topics related to deployment, integrations, performance, security, compliance, and infrastructure;

• Function as a liaison between client stakeholders and Clay's development team;

• Create client-facing technical documentation, which includes implementation strategies, platform recommendations, technical requirements, and integration summaries;

• Review technical documentation prior to client delivery, identifying any gaps, inconsistencies, or missing details;

• Address client inquiries regarding security, analytics, integrations, hosting, and platform functionalities;

• Assess and document recommendations for technology platforms, including considerations for CMS selection and migration;

• Assist in discussions regarding SSO, identity management, hosting infrastructure, and deployment strategies;

• Lead release planning discussions and facilitate coordination between client stakeholders and Clay's development team;

• Conduct post-launch evaluations and compile supporting reports and documentation;

• Aid analytics, privacy, and localization initiatives by coordinating requirements, validating implementations, and gathering necessary information for client and internal teams;

⛳️ Requirements

• Proven experience acting as a technical point of contact for clients and engineering or delivery teams;

• Demonstrated experience leading technical discussions with enterprise stakeholders;

• Proficient in creating technical documentation for client-facing initiatives;

• Ability to convert technical discussions into clear, structured, and professional documentation;

• Strong knowledge of modern web platforms and architectures, particularly Next.js / React-based websites;

• Familiarity with headless CMS platforms like Sanity and experience in website migration projects;

• Experience with analytics and tag management tools (GA4, GTM, Heap, or similar);

• Understanding of technical SEO, website performance validation, and post-launch support tasks;

• Familiarity with privacy and consent management tools such as OneTrust;

• Knowledge of hosting environments, CDNs, third-party integrations, and authentication systems (SSO, Okta, Azure AD, etc.);

• Detail-oriented with the ability to identify risks, gaps, and implementation considerations before they affect delivery;

• Strong English communication skills, both written and verbal, in a client-facing context;

• Good to have:

• Experience in a design or development agency setting;

• Familiarity with WCAG accessibility standards;

• Experience with enterprise CMS, e-commerce, ticketing, or CRM platforms;

• Knowledge of technical SEO concepts;

• Exposure to enterprise SEO or performance monitoring tools;

🏝️ Benefits

• Opportunity to work in a remote project-based role;

• Engage in collaboration with distributed teams and enterprise clients;

• US time zone overlap is required;