Technical Customer Support Specialist – Independent Contractor

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver technical support to customers utilizing SaaS or operating in a high-growth tech environment.

• Diagnose issues related to REST APIs, integrations, HTTP, authentication, and webhooks.

• Read and debug code written in Python.

• Analyze logs and stack traces for troubleshooting.

• Utilize GCP tools, particularly logging tools, and SQL to resolve issues.

• Work independently in a dynamic startup environment with a high degree of autonomy.

• Function as an independent contractor during standard US time zone hours.

⛳️ Requirements

• 2–3 years of experience in technical customer support within SaaS or high-growth tech companies (B2B/enterprise preferred).

• Practical experience in troubleshooting REST APIs, integrations, HTTP, authentication, and webhooks.

• Proficient in reading and debugging Python code.

• Skilled in analyzing logs and stack traces.

• Familiarity with GCP tools, especially logging tools.

• Experience with SQL.

• Strong technical troubleshooting capabilities.

• Background in working as an independent contractor.

• Demonstrated ability to quickly adapt and work independently in fast-paced, ambiguous startup settings.

• Comfortable working during regular US time zone hours.

• At ease with the structure of independent contracting.

• Bachelor’s degree or higher in Computer Science, Information Technology, or Computer Engineering.

• Advanced proficiency in English.

🏝️ Benefits

• Competitive compensation package.

• Opportunity to work in a fast-paced, innovative environment.

• Flexible working hours.