Technical Customer Support

📋 Description

• Provide technical assistance for the eMaint software through phone, email, chat, and online meetings.

• Diagnose and resolve customer issues within a Microsoft and web-based framework.

• Accurately document customer interactions and technical problems in real-time.

• Work collaboratively with team members to deliver a smooth and high-quality support experience.

• Assist in the creation of product documentation and knowledge base articles.

• Engage in software testing to help guarantee quality releases.

• Approach each interaction with empathy, patience, and a customer-centric attitude.

⛳️ Requirements

• Strong analytical skills and mechanical understanding.

• Exceptional verbal and written communication abilities.

• Capability to work independently and handle multiple tasks in a dynamic environment.

• A teamwork-oriented mindset with a passion for assisting others.

• Bachelor’s degree (B.A. or B.S.) is preferred.

• Background in customer service or technical support.

• Knowledge of databases or software troubleshooting is desirable.

🏝️ Benefits

• Flexible working arrangements