Engineering Systems IT Support

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Maintain and provide support for Engineering IT services, ensuring they are operational, efficient, and meet the requirements of end users.

• Assist in managing deployment solutions, which includes building, testing, and debugging software packages.

• Effectively handle and resolve tickets, encompassing incidents, problems, and service requests related to installations, patching, and upgrades.

• Proactively ensure that all end-user devices are fully patched and compliant with the latest approved software releases.

• Aid in technical support tasks, along with routine maintenance and administrative duties.

• Collaborate with other IT teams to support shared server responsibilities and the overall IT operations.

• Contribute to the provision of new and improved services as part of ongoing projects.

• Assist with server-related responsibilities as assigned by the manager.

• Install software and manage software portals.

• Oversee IT collections and system configurations.

• Deliver hands-on support to end users by diagnosing and resolving IT-related issues.

• Occasionally provide support outside of core business hours for major projects or system changes.

⛳️ Requirements

• A bachelor’s degree in computer science or a related discipline.

• Familiarity with Autodesk applications.

• Practical experience with deployment and inventory tools (e.g., SCCM, PDQ).

• Strong understanding of Windows environments (Windows 10/11, Windows Server 2019) and basic knowledge of iOS.

• Ability to work collaboratively within a diverse, multicultural, and geographically distributed team.

• Excellent verbal and written communication skills in English.

🏝️ Benefits

• A competitive salary and comprehensive benefits package.

• An annual pay review based on merit.

• Enhanced annual leave entitlement.

• Employee recognition program and long service awards.

• Referral bonus program.

• Volunteer days off.

• Group Life Insurance, which includes a death in service benefit and access to a virtual GP service available 24/7, 365 days a year.

• Sick pay scheme.

• Cycle to Work scheme.

• Enhanced maternity/paternity leave policies.

• Flexible/Remote/Hybrid work arrangements based on your job function.

• Travel opportunities (dependent on role).

• Support for your well-being through access to the Employee Assistance Programme, which offers free consultations with qualified counselors and expert advice.

• On-site trained Mental Health First Aiders available.

• Access to a variety of discount programs (including food, activities, gym memberships, etc.).