IT Engineering Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the IT Engineering department as a player-coach, effectively balancing hands-on tasks with leadership, prioritization, and operational discipline.

• Take responsibility for IT support performance, managing queue health, routing, service levels, and project execution for a distributed workforce.

• Manage identity and SaaS lifecycle processes across Okta, Google Workspace, Slack, and Atlassian, emphasizing low-touch onboarding and offboarding through SCIM and scripting.

• Oversee the company’s macOS-focused endpoint fleet utilizing Iru or similar MDM tools, ensuring secure device posture and compliance standards are maintained.

• Spearhead the IT components of SOC 2 and ISO 27001 readiness, including evidence collection, access reviews, control testing, and collaboration on shared controls with the Security Engineering team.

• Lead the internal enablement of AI tools for employees, including support for Claude Cowork, management of the organizational skills library, and implementation of MCP servers with sustainable operating controls.

• Oversee SaaS renewals, access policies, and the IT budget to enhance cost efficiency and tool effectiveness.

• Ensure that policies, runbooks, and operational documentation are comprehensive, up-to-date, and practical, allowing the function to scale consistently and remain audit-ready.

• Achieve clear first-year outcomes, including SLO attainment on response and resolution, minimized manual lifecycle tasks, widespread Cowork skill adoption, four internal MCP server deployments, and successful SOC 2 / ISO audit cycles with no IT issues.

⛳️ Requirements

• A minimum of 7 years of experience in IT or IT engineering, encompassing hands-on work in identity, endpoint management, and SaaS administration.

• Demonstrated experience in leading teams, whether formally or informally, including mentoring, coordinating tasks, and enhancing operational standards within a small team.

• Practical experience with Okta or similar identity management platforms, such as Entra or JumpCloud.

• Proven ability in managing macOS fleets with Iru, Jamf, Kandji, or other comparable MDM tools.

• Familiarity with Google Workspace, Slack, and Atlassian administration.

• Proficiency in scripting with Python, Bash, or Zsh, showcasing a history of building automation rather than solely depending on admin-console operations.

• Understanding of SOC 2 and ISO 27001 IT controls.

• Excellent written communication skills and ability to thrive in a highly distributed, documentation-centric environment.

• Regular use of AI tools in practical applications, with clear examples of workflows, scripts, skills, or tools you have effectively built or adopted.

🏝️ Benefits

• Culture of Innovation & Collaboration – Thrive in an environment that values creativity and teamwork.

• Drone Certification – Get certified and gain unique, hands-on skills with our full backing.

• Flexible Work Arrangements – Enjoy autonomy with remote-first options and schedule flexibility.

• Paid Family Leave – Take the time you need to support your family during life’s most important moments.

• Comprehensive Healthcare Coverage – Plans designed to support your well-being.

• Career & Growth Development – Build new skills and unlock opportunities through continuous learning.

• Flexible PTO – Take time off when you need it to recharge—we trust you to manage your time well.

• Employee Referral Bonus – Know someone great? Refer them and earn a bonus when they join our team.