Technical Customer Care Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate directly with clients through phone, email, chat, and other electronic communication channels.

• Address application, product, and technical support issues until they are fully resolved.

• Manage routine customer inquiries related to product usage.

• Maintain a comprehensive understanding of Business Unit processes and procedures.

• Utilize technical expertise while upholding quality assurance standards.

• Precisely document customer details in the CRM system.

• Coordinate with other departments to address client issues effectively.

• Engage with key stakeholders to identify and resolve inquiries.

• Provide follow-up communication to keep customers informed about the status of their issues.

⛳️ Requirements

• High school diploma or equivalent required.

• 0–2 years of experience in customer support, technical support, or IT help desk roles.

• Basic knowledge of operating systems, networking, or software troubleshooting is necessary.

• Exceptional verbal and written communication skills are essential.

• Strong problem-solving skills and the ability to multitask effectively.

• A customer-centric attitude characterized by patience and empathy.

• Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms is preferred.

• Familiarity with CRM systems and ticketing software is preferred.

• Applicants can reside in any U.S. time zone and must work Monday–Thursday from 12–9 PM EST, as well as Saturdays from 9 AM–6 PM EST.

🏝️ Benefits

• Healthcare Coverage for you and your family, including Medical, Dental & Vision.

• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA).

• Generous Paid Time Off (PTO).

• Pet Insurance.

• Retirement Planning options.

• Identity Theft Insurance.

• Life and Disability Insurance.

• Commuter Benefits.

• Accident & Hospital, Critical Illness Insurance.

• Tuition Reimbursement.

• An inclusive and collaborative work environment.

• Opportunities for personal growth and contributions to the organization.