Technical Customer Care Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact directly with clients through phone, email, chat, and other electronic communication methods.

• Address application and product-related issues.

• Manage routine customer inquiries regarding product usage.

• Deliver technical support on issues until they are fully resolved.

• Maintain an expert-level understanding of business unit processes and procedures.

• Accurately record all customer information in the CRM tool.

• Facilitate communication with other departments as necessary to resolve client concerns.

• Engage with key stakeholders to identify and address inquiries.

• Ensure proper follow-up to keep customers informed about the status of their issues.

• Comply with quality assurance standards.

⛳️ Requirements

• High school diploma or equivalent qualification.

• 0–2 years of experience in customer support, technical support, or IT help desk roles.

• Basic knowledge of operating systems, networking, or software troubleshooting.

• Exceptional verbal and written communication skills.

• Strong problem-solving and multitasking capabilities.

• Customer-oriented mindset with patience and empathy.

• Experience with support tools such as Zendesk, Freshdesk, Salesforce, or similar platforms (preferred).

• Familiarity with CRM systems and ticketing software (preferred).

• Candidates may reside in any US time zone.

• Availability to work Monday–Thursday from 12–9pm EST, and Saturdays from 9–6pm EST.

🏝️ Benefits

• Healthcare Coverage for you and your family including Medical, Dental & Vision.

• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA).

• Generous Paid Time Off (PTO).

• Pet Insurance.

• Retirement Planning.

• ID Theft Insurance.

• Life and Disability Insurance.

• Commuter Benefits.

• Accident & Hospital, Critical Illness Insurance.

• Tuition Reimbursement.

• Employee-first culture.

• Collaborative work environment.

• Opportunities for growth and contributions to the organization’s success.

• Reasonable accommodations for applicants or employees with disabilities.